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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like wet dog
Business response:
Dear john, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely apologize for any shortcomings in meeting your expectations. Your concerns have been promptly addressed with our housekeeping team to prevent reoccurrence. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Close to the airport
Friendly staff, grounds were clean, rooms were nice and clean.
Business response:
Dear Lucinda, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Extended Stay America. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Sincerely,Hotel Management
Hotel staff was very friendly at check in. There locstion is bery east to get to and convenient. Lots of different restaurants and choices for food as well.
Does the job Little outdated but no complains. AC works, no funny smells. Breakfast is a joke, grab a coffee with protein bar and good to go. Or they have muffins as well, this pretty much it.
Business response:
Dear Ilya, Thank you for your feedback. We are glad to hear that the AC was functioning well and there were no unpleasant odors during your stay. However, we apologize that our breakfast offerings did not meet your expectations. Your comments regarding the breakfast selection are noted, and we will consider them as we work to improve our guest experience. We appreciate your input and hope to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,760 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.