Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Dear Malissa, Thank you for staying at Extended Stay America. We were delighted to learn that you had a great night’s sleep! We strive to deliver exceptional service every time, so knowing that you were delighted by our efforts is what really makes our day. We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We hope you enjoyed your stay overall. We always strive to provide our guests with the highest standards of comfort and cleanliness; however, we regret if we fell short of your expectations. Please accept our apologies for any inconvenience. We are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Managemen... read more

Business response:

Dear Kathleen, Thank you for choosing Extended Stay America and taking the time to post a review. We're glad you found our staff friendly and courteous and your room clean and comfortable. However, we apologize for the inconvenience of not having an ice machine and the dissatisfaction with our grab-and-go breakfast. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was our pleasure to host your stay, and we look forward to welcoming you back for a much more... read more