This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Only thing that I was not like is about the check in and my check out to the hotel because when I was booking there was no option about that
Business response:
Dear Flory, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
All of it
Good price for the service received.
Business response:
Dear Susan, Thank you for sharing about your stay with us. It's great to know you had a wonderful holiday and enjoyed all we offer at such a great value! We are thrilled to share your comments with our team, as they always love hearing feedback from our guests. We hope you will revisit us soon. Sincerely,Hotel Management
My confirmation was here when I got here. Also. You charged me $93. Should have been $77. What’s going on??
Business response:
Dear Patrick, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
One night stay Check in clerk was pleasant and friendly. He helped me connect to Wi-Fi so I could use my GPS to get to my event that evening. Room was clean and comfortable for a one night stay. Only negative was how small the bathroom was. Clean and updated but small. Close to many restaurants and about 3 minutes from the Turfway Casino. Many dept stores in the area as well. Easy access to I-71 & I-75 interchange.
Floors were not clean . Elevator was dirty. Needs upgrade
Business response:
Dear Alan, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
I booked a double bed room, when I got there they had already gave my room to someone else. I have a family of 5, very inconsiderate about my situation. Didn’t offer any discounted rooms or anything, had to settle for 1 bed and my little girls slept on floor. Asked for a hide a bed and said they didn’t have those.
Business response:
Dear Andy, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed that our associate was not as responsive as they should have been in addressing your concerns. Please be assured we will review this incident with our staff to handle such situations better. We hope to make your next stay perfect in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.