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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Could improve The hotel was in a good location and it was clean besides a stain in our bed sheets the poor breakfast coffe is literally water it says light coffee but it was terrible our bathtub was broken the water took more than 20 min to go down besides that it was alright you get what you pay for I guess
Business response:
Dear Alexis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
One part of the night there was no nobody working the front desk.
Business response:
Dear Roy, Thank you for reviewing your stay at Extended Stay America. We value your feedback as it helps us enhance our overall guest experience. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely, Hotel Management
Disappointed on the complimentary breakfast of just muffins, oatmeal and coffee. Plus really surprised there was not a coffeemaker in the room as well as no complimentary hair blow dryer. Nowadays these 2 things are in the room.
Business response:
Dear Cathy, We appreciate your feedback regarding our complimentary breakfast options and in-room amenities. While we aim to provide the best possible experience, we understand that our offerings may not align with your expectations. We've taken note of your comments for future consideration, and we hope that despite these aspects, you enjoyed your stay with us. We hope to have the opportunity to host you again and provide an even better experience. Sincerely,Hotel Management
No staff at desk when checking out. No place to place key card. We left it on the desk worrying if someone gonna steal it. Overall visit was good.
Only thing that I was not like is about the check in and my check out to the hotel because when I was booking there was no option about that
Business response:
Dear Flory, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
All of it
Good price for the service received.
Business response:
Dear Susan, Thank you for sharing about your stay with us. It's great to know you had a wonderful holiday and enjoyed all we offer at such a great value! We are thrilled to share your comments with our team, as they always love hearing feedback from our guests. We hope you will revisit us soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.