This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Great stop outside of Cincy. The room was clean and comfortable. We were traveling with our puppy for the first time and the staff was helpful and kind. I appreciate the full size fridge in the room because we were also traveling with two teenagers- we had snack and drinks from a cooler we stored in there overnight for the remainder of our trip the next day. The hotel is close to the highway with easy access to an on ramp. There is a grocery store close, that opens at 6am, which is great for early traveling. My only complain... read more
Excellent Beautifully refurbished room, clean bathroom, near many restaurants
Business response:
Dear Robin, Thank you for taking the time to provide your review and share your positive comments about our hotel. We are pleased that you found your room to be comfortable and relaxing and that our convenient location enhanced your visit. Your insights are valuable, and we thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
My two night stay was perfect except for two things. The carpet was old and brownish color so I couldn't tell if it was clean. Second, my room faced I-75 and traffic noise was ever-present, delaying the time I fell asleep.
The AC system wasn’t working properly, the air wasn’t circulating and the room felt stuffy all night. The grab and go breakfast was a stale muffin, an old granola bar and coffee. The only staff person at the counter was stressed out, loudly yelling at someone on the phone then rushing around doing everything else, but attending to guests.
Business response:
Dear Maria, Thank you for being our guest. We sincerely apologize for the inconvenience caused during your stay regarding the temperature regulation in your guest room and the breakfast options that failed to meet your expectations. We understand how important it is for our guests to have a comfortable stay, and we regret that we fell short of your expectations. Please be assured that we are taking the necessary steps to avoid such issues in the future, and we look forward to welcoming you to a more satisfying experience.Sin... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,354 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.