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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This hotel was decent with a friendly check-in staff; however, for $160 the room left alot to be desired on the cleanliness aspect. I did perform a bed bugs inspection though, and happy to report the room was BB-Free!
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our cordial associates. However, we are sorry if you had any inconvenience. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Nothing. Didn't know 75 was so near the facility.
Business response:
Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Overnight stay Stayed overnight. Hotel needs renovation, it is old. Staff was friendly and location was great:
Business response:
Sasha, thank you for sharing your detailed feedback. While we are glad you liked our location and associates, we regret our facility did not meet your expectations. We hope to receive an opportunity to host you in the future. Sincerely, Hotel Management
DEFINITE RETURN I was actually impressed with the location, cleanliness of the room and vicinity...I would definitely return
Business response:
David, thank you for writing a review of your stay at Extended Stay America. We are thrilled you liked our well-maintained property and that you found our location to be convenient for your travel plans which made your stay enjoyable. We appreciate your rating and look forward to seeing you soon. Sincerely, Hotel Management
Staff was great and very friendly anytime we needed anything they made sure to help us
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
When we first got to this hotel the outside smells like weed. We thought somebody was just smoking in their car. We got inside the hotel the receptionist didn't even tell us anything about the Wi-Fi password or breakfast times or check out. Or pool times etc. Just gave us our keys and sent us on our way. She did mention that there is a fine if got caught smoking on the facility. As soon as we got off the elevator our whole floor smelled just like marijuana. Just a cloud of smoke it was horrible. The bed was floppy and you ca... read more
Business response:
Thank you for being a guest at our hotel. We are sorry for the discomfort you experienced. We apologize for the unsatisfactory service you received from one of our associates and the inconvenience caused by the smoke smell. We will discuss your comments with the appropriate individuals to enhance our guest experience. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Everything was great except the bed was really hard. Did not sleep well
Business response:
Thank you for choosing Extended Stay America and for taking the time to post a review. We are glad you had an overall pleasant stay with us. However, we regret our beds were not to your comfort and that this negatively impacted your stay. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the chance to welcome you back and provide you with a stellar stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.