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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Awful customer service We need to wait about 15-20 minute for the check in because no body was in the lobby, when she comes with his coffe in hand we wait about 10 minute more because she need put lip stick on and later she asking “how can I help you”. We spend about 3 nights call to the lobby because in the room next to us have music on at 3:00am and she have some nasty actitud and asking “what I’m supposed to do?” The localization is perfect, cleanliness ok, perfect check out, but the customer service is awful
Business response:
Thank you for your review. Although you had an overall pleasant stay with us, we are sorry you did not experience the best from one of our front desk associates. Your comments are important to us, and we will surely review them with our team to ensure we better serve our guests. We hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
The building was clean as well as the room, it had a nice refreshing smell in the room and in the hall way, I was well pleased with the customer service as well I will be back!
Business response:
Thank you for the generous review of Extended Stay America. It’s an absolute delight to learn you loved your well-appointed suite and were impressed with the quality of service you received. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
He best place to stay My stay hear is always the best. I stay hear do to it been so much like I'm at my own home. It's right on the holspital. I have to come up to Florence for my doctor. Each time I stay hear the stage is so kind. Amanda is the best she is so kind and friendly. They are all great very carrying staff. The room is clean and smells good. If you need anything you jsut have to let them know. I can say this would could not find a better place to stay at then hear. Rachael grubb
Business response:
Racahel, welcome back to Extended Stay America. You are part of our family now, and we are happy to know that you feel at home. Our rooms and location are wonderful, but we agree that our staff truly makes us great. Amanda is a wonderful representative of our team as her genuine appreciation and commitment to our guests cannot be duplicated. Thank you for recognizing their efforts. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Rebecca, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
I was so nice to have a kitchen and full-sized fridge!
Business response:
Jon, thank you for the generous review of Extended Stay America. We are glad you had a comfortable experience and that our well-equipped kitchenette added to the convenience of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Mark, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was so great from cheeking to cheek out. I have to stay hear when I go to Florence for my doctor appointment. Every stay is the best. Never have a problem.
Business response:
Racahel, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations with our convenient location and comfortable accommodations. Thank you again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.