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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It was fine for the night... staff did not wear masks. Hallways smelled....and dirty linens were left in the hallway from the time we arrived until we left.
Business response:
Kris, thank you for sharing your review regarding your recent visit. Although your short stay was satisfactory, we are sorry that you observed some of our associates were not wearing masks. As we navigate these unique circumstances, we are committed to operating our hotel in a way that keeps both our guests and employees safe. We will share your message appropriately, as we actively follow public health guidelines. Providing a clean environment is what we strive for, so we apologize as this was not your experience. Your comm... read more
Easy access from main highway, close to several good places to eat as well as gas stations in the area. The room itself was very large and well designed with a very comfortable bed and nice firm pillows. Owing to the current COVID-19 crisis, the rooms have been stripped down completely although items such as hair dryers and other amenities (shampoo, etc..) as well as coffee makers are available from the front desk.
Business response:
Max, thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know that our location close to various eateries and other ideal places was perfect for your needs. It also was a delight to know you enjoyed the comforts of your clean suite and had a good nights' sleep in your cozy bed. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
This seems to be an old hotel and it is showing. Staff was not at the front desk at any of the times we walked by and the staff member who checked us in was outside smoking upon our arrival. She leisurely finished her cigarette before coming in to check us in.
Business response:
Jen, thank you for your review. We are truly sorry for not meeting your expectations with our hospitality and for not providing you with the stress-free stay you deserve. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We are working with our front desk team to make sure we do not repeat what you experienced. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way... read more
Business response:
Jacob, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I was given room 213 ,went in and a man in the room ,went back down they say I’m sorry it was to be 313 .I go to the third floor ,can’t get in again because key programmed for 213 .Go back down again fur the third time !!!
Business response:
Thank you for your gracious rating. We are sorry for the difficulties you encountered. However, we are glad you had an overall wonderful experience. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I always expect the best from where I go, and they exceeded expectations. The people make the service and they were great! Free WiFi was choppy, but with hundreds there, you can expect that at night.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. Our team is dedicated to providing outstanding service to our guests, and we are delighted to know we made such a good impression. However, we are sorry for the trouble you had with the internet connectivity. Thank you for staying with us. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.