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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Close to major interstate.
Area was god. Plenty of dining and shopping options. Room was dirty in areas (Computer seat was dirty and had a pin sticking out of the back. Found ants and was unclean behind TV dresser.)
Business response:
Dear Brian, Thank you for staying with us and reviewing your experience. We are glad our location with plenty of restaurants and shopping was perfect for you. We do want to apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
You get what you pay for Best way to say it is “You get what you pay for”. Basic accommodation that is situated just off I75 and is convenient to many restaurants and a casino. Annoying that they advertise “free breakfast” which amounted to coffee and oatmeal in a paper cup.
Business response:
Dear Mike, Thank you for selecting our hotel and taking the time to write a review. While we are pleased our location, close to several eateries, was convenient for your stay, we apologize for your disappointment with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast c... read more
This was a nice place to stay to catch an early morning flight, the gentleman at the front desk was excellent, very polite and professional. The Wi-Fi wouldn’t connect, but besides that, it was a nice stay.
Business response:
Dear jessica, Thank you for sharing your review of Extended Stay America! We're glad you had a pleasant stay and found catching an early morning flight convenient. It's lovely that the gentleman at the front desk provided excellent and professional service. We apologize for the inconvenience with the Wi-Fi connection and appreciate your understanding. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management
Room clean and comfortable
very clean every one was very friendly
Business response:
Dear patricia, Thank you for selecting Extended Stay America and taking the time to write a review. Your kind words noting our associates' gracious hospitality and our suite's cleanliness are much appreciated. Our team will be so pleased that they helped make your stay with us so memorable. We hope to see you again the next time you visit Cincinnati.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.