Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Dear Brian, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear Cory, Thank you for your review. We appreciate your feedback regarding the bed size. We understand that bed comfort is essential to a pleasant stay, and we apologize if our bed size did not meet your expectations. We value your input and will consider it as we strive to improve our accommodations. We hope to welcome you back and provide a more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Mark, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's great you enjoyed your stay and that our property and service met your expectations! However, we are sorry for the inconvenience caused due to the kitchenware not being found in the suite. Our team should have informed you that the dishes are kept at the front desk to ensure cleanliness, and it is delivered as requested. Please revisit the next time you are in the area for a flawless experience... read more