Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Rebecca, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Jon, thank you for the generous review of Extended Stay America. We are glad you had a comfortable experience and that our well-equipped kitchenette added to the convenience of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Racahel, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations with our convenient location and comfortable accommodations. Thank you again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management 

Business response:

Kris, thank you for sharing your review regarding your recent visit. Although your short stay was satisfactory, we are sorry that you observed some of our associates were not wearing masks. As we navigate these unique circumstances, we are committed to operating our hotel in a way that keeps both our guests and employees safe. We will share your message appropriately, as we actively follow public health guidelines. Providing a clean environment is what we strive for, so we apologize as this was not your experience. Your comm... read more

Business response:

Max, thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know that our location close to various eateries and other ideal places was perfect for your needs. It also was a delight to know you enjoyed the comforts of your clean suite and had a good nights' sleep in your cozy bed. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jen, thank you for your review. We are truly sorry for not meeting your expectations with our hospitality and for not providing you with the stress-free stay you deserve. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We are working with our front desk team to make sure we do not repeat what you experienced. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way... read more