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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Friendly and inexpensive Very Friendly staff. Drawer was missing on a dresser which seemed odd . smokers a little too close to the doors but that’s personal.
Business response:
Thank you for the feedback. We are glad to read you found us to be a good value and liked our overall service. However, we are sorry for not the issue you experienced in your room. Your comment regarding the drawer has been shared with our team so that corrective measures can be taken. We also value your feedback about areas that merit attention so we can continue to improve moving forward. We hope to accommodate you again in the future. Sincerely, Hotel Management
Good position to freeways etc Smoky smell in bedroom and corridor
Business response:
Thank you for taking the time to review our hotel. We apologize that your room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very clean and affordable. Great service! Didn’t love having to request plates/silverware and stuff and not having a way to wash it.
Business response:
Thank you for being our guest at Extended Stay America. It is great to know you had a comfortable stay and appreciated our excellent service. We loved hosting you, and we hope to welcome you again soon. Sincerely, Hotel Management
Very difficult to find, Google maps had us going everywhere. The outside of the hotel looks like a prison. We arrived at 5:00 no workers to be found at the front desk, we had to use a phone to call the front desk so maybe someone would hear it and come in which they did. The check in lady was really nice. We got into the elevator to go to our room on the 4th floor and it smelt so bad we had to hold our breathe and started gagging. When we got to out floor it still smelt awful as well and our room didn't smell any better. We ... read more
Business response:
Thank you for sharing your detailed evaluation with us. We apologize for the impact the odor issue had on your stay. Your feedback for the smell has been shared with the housekeeping team to do a deep cleaning of our property. Please accept our apologies for the maintenance issue in your room. Our team is advised to inspect the HVAC unit and rectify the errors. We are sorry for the malfunction with the key card and regret your dissatisfaction with our grab-and-go breakfast. Your concern about the breakfast specifics will hel... read more
I liked every thing except long walk to room from elevator
Business response:
Thank you for the 4-star review of Extended Stay America. We are delighted to know you liked our offerings and that you had a great stay at our well-maintained property. However, we regret any inconvenience caused to you. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.