This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
They advertise "Breakfast Included". I do not consider coffee and a granola bar worthy of being called breakfast. Seems like false advertising. Also there was no ice provided.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very nice friendly staff, Chris was very nice and friendly to talk too.
Business response:
Jim, thank you for the glowing review of Extended Stay America! It is delightful to read about the great service you received from Chris and how his actions exceeded your expectations. Please be assured we will share your compliments with him. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management
They should be clearer what kind of breakfast they serve. Only coffee and muffins I found body hairs in the tub before I even took my first shower their was poop in toilet from previous person. I asked bout hangers I was told they had none but they had alot downstairs behind counter where u could see them. . Ignored all my requests. First night with only one pillow was awful
Business response:
We were disappointed to read your feedback about your experience while being at our hotel. It is never our intention to disappoint our guests, but we apologize for the difficulties you had encountered while being here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Recommended Nice friendly staff at the front desk. Rooms clean. Plenty of restaurants in the area, or cook in your room. I would recommend this hotel. Only negative was my room was facing the freeway and the noise of traffic is continuous.
Business response:
Harry, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. We value your feedback as it will help us improve our guest experience moving forward. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
James, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
close to everything I loved the front counter woman. She was easy to talk to. And fun. One thing is no breakfast. Only a couple quick items.
Business response:
Thank you for choosing the Extended Stay America. It is a pleasure reading you loved our courteous service and that our location was convenient for your needs. However, we are sorry for not meeting your expectations with our breakfast. We hope you are already planning another trip our way. Thanks again for your feedback! Sincerely, Hotel Management
Clean place to spend the night Nice place, clean, friendly staff
Business response:
Richard, thanks for taking the time to review your visit to Extended Stay America. It is a pleasure to know you liked our well-maintained property and that our courteous service made for a memorable stay. On behalf of our team, we appreciate you for recognizing our efforts and look forward to serving you again soon. Sincerely, Hotel Management
One night stay Stayed for one night to catch an early flight at CVG. Decent hotel. Only complaint is the sheets were not very soft at all.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to read you had a nice time with us. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Close to locations! In a great location, close to everything! Not that clean, breakfast was very small and limited and staff wasn’t friendly🙁
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our facilities fell sort of your expectations. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,262 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.