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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We traveled for my husband's shoulder replacement surgery. The facility was within walking distance of the hospital. There was a recliner in the room for my husband to sleep in since he can't lie down on the bed yet. Staff was very helpful. We enjoyed our stay. We will be back.
Business response:
Thank you for choosing to stay at Extended Stay America. It is good to know our location was perfect for your needs and that you liked your well-equipped room. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Pleasant surprise Just wish the breakfast was a little more but I didn’t go until like 7:30 —— Will definetly use again
Business response:
Wayne, thanks for taking time to share your review online. We are delighted to read you had a great stay at Extended Stay America and that our offerings were to your satisfaction. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Bed was OK. Breakfast was minimal. Good staff.bet Good location.
Business response:
Mike, it was our pleasure having you as our guest. We are pleased to know you were impressed with your location and that you liked the service provided by our team. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
Would definitely stay again Great place, I only stayed one night but I can see it would be very good for a long term stay. Only thing that I had an issue with was the shower had some hairs on the wall from last visitor so I dinged them a little on cleanliness, the rest of the bathroom, kitchen and bedroom areas were very clean.
Business response:
David, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. Thanks once again for being our guest, and we look forward to serving you better on your next trip to our city. Sincerely, Hotel Management
Decent Hotel Overall it was good but the hallway on the 2nd floor where our room was had a bad odor. The breakfast could be expanded...it is close to a lot of restaurants and was close to where we needed...
Business response:
Thank you for staying at our hotel. We pleased to know overall you had a pleasant visit, but we are sorry for the odor issue you experienced. We have shared your feedback with the housekeeping team so that our future guests do not encounter a similar issue. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management
Bugs! Room has drain flies or some nest of gnats in there. Shower curtain too short, every time you shower water floods the bathroom and runs into kitchen area.
Business response:
Jasmin, thank you for reviewing your experience. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Won't visit again No breakfast available! Clean. Extra charge for having my dog that I wasn't notified of when I booked. Wifi horrible unless you pay extra; then we had to call tech support for it to work. Trash in room and no soap.
Business response:
Shannon, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.