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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Just okay Was okay. No ice machines or blow dryers on site. Asking for extra blankets was like pulling teeth.
Business response:
Thank you for providing your feedback. We are pleased to know that your overall stay was a good one. With that said, we are sorry our hotel and amenities were not to your expectations. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers are available at the front desk. And as we full-size refrigerator in all our rooms, we don not have ice machine on our property. We will make sure our team communicates this more clearly going forward. We hope to have the opportunity to w... read more
Bare bones stay. Staff was friendly and quick to respond to all request. I have stayed at an extended stay before this was bare bones. Did not change towels on a 2 day stay, did not give additional soap, no extra toilet paper in room. You had to request a coffee pot. I will not stay at another one. The location was great close to everything.
Business response:
Thank you for being a guest at our hotel. We are pleased to know our location was ideal for your visit and that you were impressed with the service provided by our staff. However, I am sorry our amenities and services were not up to your satisfaction. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. And fresh linens and towels along with any toiletries are always available at the front desk and are always complimentary. We appreciate your business and hope to have the opp... read more
Business response:
Sarah, many thanks for sharing your nice rating of Extended Stay America - Cincinnati - Florence - Turfway Rd. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager
Negative experience The room had crumbs on the floor and counter and smelled. The bathroom tub and sink looked like it they had not been scrubbed in weeks. The cleaning is lacking and no one appears to be managing it with spot checks. When I complained the front desk agent only offered to inform the manager; which I am certain did not happen. I explained to the front desk agent that it did not give a feeling of cleanliness. When I connected to Wi-Fi I did not notice that I selected an access that had an additional charge eve... read more
Business response:
Robert, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Have stayed before will stay again Your gps may want you to pull a u turn down the street but you don't need to. You can turn left at the light before the highway now. It's a great location with shopping and restaurants close by. Not really within walking distance but very close.
Business response:
Thank you for choosing to stay with Extended Stay America - Cincinnati - Florence - Turfway Rd. We are thrilled to know we met all your expectations and that our location was convenient for you. We enjoyed serving you and look forward to seeing you again soon. Sincerely, General Manager
Business response:
Thanks so much for choosing the Extended Stay America - Cincinnati - Florence - Turfway Rd. It's so nice to read that we met all of your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
Satisfied professional, quiet, clean, comfortable
Business response:
Thomas, thank you for staying with us and for sharing your experience with other travelers. We are so happy you had great stay and that our well-kept property and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Cincinnati - Florence - Turfway Rd. Sincerely, General Manager
Business response:
Thank you for choosing Extended Stay America - Cincinnati - Florence - Turfway Rd and taking the time to post your review. We are thrilled to read about your fantastic stay and how much you enjoyed our service. Thanks again for choosing us, and we hope to you back soon. Sincerely, General Manager
Business response:
John, thank you for choosing Extended Stay America - Cincinnati - Florence - Turfway Rd. and for your review. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We appreciate your business and hope to see you back whenever your travels lead you our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.