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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Decent Hotel Overall it was good but the hallway on the 2nd floor where our room was had a bad odor. The breakfast could be expanded...it is close to a lot of restaurants and was close to where we needed...
Business response:
Thank you for staying at our hotel. We pleased to know overall you had a pleasant visit, but we are sorry for the odor issue you experienced. We have shared your feedback with the housekeeping team so that our future guests do not encounter a similar issue. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management
two for the price of one Was supposed to have a room with 2 full beds, when got to the room just had just 1 bed. Front desk gave me another room no charge. So my son took one room i took the other.
Business response:
Randall, thank you for being our guest at Extended Stay America. We are happy to know you and your son had a comfortable stay with us. It was a pleasure to have you both here, and we hope to see you again soon for an even better experience. Sincerely, Hotel Management
The check in was awesome but the hotel was not the cleanest. Room seemed smaller than most Extended Stay rooms and we had a leaking toilet
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issues you had and that we missed meeting your expectations with regards to the size of your room. Your feedback with regards to the cleanliness has been discussed with our Housekeeping to be more diligent going forward. Also, our maintenance team is checking and fixing the leaking toilet immediately. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My family and I stayed here because we planned on going to the Creation Museum the following day. Everything was okay except for one thing: whenever my wife took a shower, the shower stopped up. Whenever we contacted the front desk about this, we were told that they would send maintenance to check this out, but they never showed. Other than this, it was a pleasant stay.
Business response:
Michael, thank you for being our guest at Extended Stay America. We are happy to know our location was perfect for your needs and that you had a pleasant stay with us. However, we are sorry for the difficulties you had with the shower in your room and that we were unable to resolve it to your satisfaction. We hope your otherwise positive visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Location is a plus, close to major highways, shops, restaurant
Business response:
Thank you for your kind review of Extended Stay America. As you pointed out, our location is ideal in that we are very close to the major highways, shop, and restaurants. It's one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Sincerely, Hotel Management
Good stay at Florence KY Mattresses could be more comfortable
Business response:
Thomas, thank you for reviewing the Extended Stay America and for letting us know you had a good stay. We have taken note of your feedback and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
I didn’t like the breakfast options. Not enough of anything.
Business response:
Crystal, thank you for being our guest at the Extended Stay America. We appreciate you for your five-star rating and for letting us know that you had a great stay. However, we are sorry our grab-and-go breakfast was not up to your expectations. Your comments will be shared with our Brand Leaders to assist them while determining new offerings for future implementation. We value your feedback and hope to see you again soon. Sincerely,
Nice stay. Staff friendly. Room carpeting got my white socks dirty. Not sure when it was vacuumed. It was not vacuumed when bed linens where changed nor was the bathroom cleaned.
Business response:
Thank you for taking the time to review the Extended Stay America. We are glad to know you had a comfortable stay and that you were impressed with friendly associates. However, we are sorry for the cleanliness issues you had in your room. Your comments have been shared with the Housekeeping team to make sure we are more diligent moving forward. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Won't visit again No breakfast available! Clean. Extra charge for having my dog that I wasn't notified of when I booked. Wifi horrible unless you pay extra; then we had to call tech support for it to work. Trash in room and no soap.
Business response:
Shannon, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,354 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.