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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Fabulous staff at a great location, with a comfortable room.
Business response:
Thank you for sharing your wonderful review about Extended Stay America. We are thrilled to read you loved the convenience of our location and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
No in room coffee or pot even though rooms have a Kitchen?! Coffee bar down stairs does not open for self service until 6:00 am. This hotel does not cater to the early morning riser.No airport shuttle.
Business response:
Kathleen, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not ... read more
Clean but bare. There was no hairdryer in the room. No coffee maker w/coffee. One flat pillow per person on the bed. If I wanted extra towels I had to turn in one of the towels we already had. The room was clean but it was just a bare room. Not even a pen or notepad in the room.
Business response:
Thank you for choosing Extended Stay America and for your review. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware along with the coffee-maker for your suite is also available and kept at the front desk to ens... read more
Great location Overall, we enjoyed our stay. However, if we stay in the area again, we will look at other places. It did not appear as if the floor had been vacuumed well. I'm not a germophobe, so I didn't freak out about it. The pillows were very thin and uncomfortable, which is a big deal for me. The room has great amenities including a full size refrigerator, stove top, kitchen sink, and microwave. Dishes, cutlery, and cookware can be requested from the front desk. Location was great. If nothing else was available in a co... read more
Business response:
Lindsay, thank you for being our guest at Extended Stay America. We are pleased to learn you enjoyed your overall time with us and were impressed with our affordable rates and the in-room amenities. I will be sure to share your concern with my housekeeping team in an effort to improve our service. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
We had a good time because of the friends we were with. Just wish we could have gotten a few folding chairs so 2 of us didn't have to sit on the edge of the bed to play cards.
Business response:
Georgia, On behalf of our team at Extended Stay America, thanks for the wonderful review! We are glad to know our location was ideal for your plans and that you were satisfied with your stay. It was a good to have you here, and we hope you and your friends will come and see us again soon. Sincerely, General Manager
Didnt like it It wasnt very clean, breakfast on the go was weird, the kitchen had no pots, pans, plates, forks. Nothing!
Business response:
Metkas, thank you for staying with us and letting us know your overall visit was pleasant. However, I apologize for the inconvenience you experienced while here. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. I am sorry this was not informed at the time of check-in. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Staff was helpfulbut hotel is old and outdated. Elevator was dirty.
Business response:
Lellie, thank you for your review and letting us know you liked our friendly service. However, I am sorry if we missed meeting some of your expectations. I have shared your feedback with my housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Steven, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
John, thank you for your five-star rating of Extended Stay America. Your positive review is greatly appreciated. We hope you will visit us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.