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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
locarion close to all. Could use a little updating but overall, neutral experience besides the other loud hotel patrons
Business response:
Thank you for taking time to evaluate our hotel. We’re glad to know overall you had a pleasant stay and that our location was convenient for your needs. However, we’re sorry for not meeting some of your expectations. Please be assured that your feedback has been shared with the appropriate individuals in our organization. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Andrew, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
It was a nice place for what we needed. There were a couple of things that we were not happy with. They don't offer house keeping or even change out your towels unless you pay an extra fee. You have to take your towels to the disk and exchange them yourself. Also the only thing they offer for their breakfast is coffee , granola bars, or a muffin. So that was a bit disappointing. But the service was good and it was clean so we made do.
Business response:
Tonya, although you had a pleasant stay, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, but we are always happy to provide it at your request for a minimal fee. Your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new ... read more
Very nice friendly staff, Chris was very nice and friendly to talk too.
Business response:
Jim, thank you for the glowing review of Extended Stay America! It is delightful to read about the great service you received from Chris and how his actions exceeded your expectations. Please be assured we will share your compliments with him. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management
Recommended Nice friendly staff at the front desk. Rooms clean. Plenty of restaurants in the area, or cook in your room. I would recommend this hotel. Only negative was my room was facing the freeway and the noise of traffic is continuous.
Business response:
Harry, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. We value your feedback as it will help us improve our guest experience moving forward. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
James, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
They advertise "Breakfast Included". I do not consider coffee and a granola bar worthy of being called breakfast. Seems like false advertising. Also there was no ice provided.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
They should be clearer what kind of breakfast they serve. Only coffee and muffins I found body hairs in the tub before I even took my first shower their was poop in toilet from previous person. I asked bout hangers I was told they had none but they had alot downstairs behind counter where u could see them. . Ignored all my requests. First night with only one pillow was awful
Business response:
We were disappointed to read your feedback about your experience while being at our hotel. It is never our intention to disappoint our guests, but we apologize for the difficulties you had encountered while being here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.