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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff, but the room wasn't as clean as it should be.. the bed was in poor quality not comfortable husband had to sleep in recliner it was more comfortable.. :(
Business response:
We appreciate your comments and are happy to read you liked our courteous associates. However, I am sorry to know that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you and your husband to another room upon request. We hope that you will choose to stay with us again so that we can provide you with a better experience. Sincerely, General Manager
I would stay again! Large room, convenient location, and friendly service. Just wish they had more dishes... Very limited for family of 4.
Business response:
Leslie, on behalf of my team, thank you for taking the time to post such wonderful feedback about Extended Stay America - Cincinnati - Florence - Turfway Rd. We're so happy you had a great stay with us, and enjoyed our location and service. We look forward to having you and your family back the next time you are in the area. Sincerely, General Manager
The room was updated and clean. Downside - had to get dishes, cups, etc by calling front desk. Also, no hairdryer - had to get one. Also, thought they would have some type of breakfast. Had coffee and granola bars. All in all room was fine, had restaurants right near by and close to the highway.
Business response:
Janet, thanks for the review of your stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. We're delighted to read you liked your well-maintained room and our location. We appreciate you being our guest and hope to serve you again soon! Sincerely, General Manager
not so impressive bad room smell and too simple breakfast served
A very pleasant surprise! A last minute schedule change resulted in the need to find a hotel for the night. Few options due to spring break but Expedia helped me land the last room that night. With the price I had very low expectations. But I was very surprised with the warm welcome by the staff, bright lobby, very clean room and comfortable bed coverings. Best value!
Business response:
Thank you for taking the time to share your experience. I am glad to see you were well assisted by our staff and that we beat your expectations with a clean room and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Staff needs tweaking!! It was after 5pm before our room was ready. Tried to check in around 4:30 and room was not ready. We were told about 20 min. We went to supper and went to our room only to walk into a dirty room. Called front desk n front desk clerk who checked us in came up to help clean the room. We were not told that we had to ask for appliances and such items for the kitchen. We were not happy!!!
Business response:
Thank you for bringing your experience to our attention. Please accept our most sincerest apologies that you were inconvenienced with a long wait for check in only to receive an unclean room. This is a major issue. We will work closer with our staff to make sure room cleanliness is up to par and that guests are being well accommodated. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.