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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The girl that checked us in was very nice and efficient. Room was okay, but not great. Tub was peeling and there was some food on the floor between the night stand and the bed from a previous guest. Breakfast was most disappointing. It consisted of 'grab n go' coffee, packaged muffins, packaged granola bars, and instant oatmeal that had to be eaten 'on the go' because there was no sitting area. This meant that you had to make another stop for, and pay for a real breakfast. Our stay was okay, but would not stay again with all... read more
Business response:
Paul, thanks for evaluating your visit to our hotel. We are glad to know you had an overall pleasant stay with us. However, we apologize for the issues you had while in your room. Your feedback has been discussed with our housekeeping and maintenance teams in an effort to improve our service and facilities going ahead. Your concern for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance so we can deliver you an exceptional experience. S... read more
Nice
Business response:
Joanna, thank you for your 4-star review. We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. Thanks for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Erica, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Great savings It was a great nights sleep ... that’s about all that I remember.
Business response:
Thank you for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Gerald, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Front Desk staff was great. Cleanliness of rooms were very poor on top of refrigerator and other places. Fortunately bathrooms were clean and towels and bed. Wifi slow or not working properly sometimes or forced to buy better connection.
Business response:
We appreciate you for taking the time to review your time at our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness and wifi issue. Your feedback is shared with the concerned team in an effort to deliver better service and facilities going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Good hotel and good people working there .
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.