This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
A room. It was a room. Nothing special.
Business response:
Mitchell, thank you for taking the time to share your review with us. We are glad your overall experience was enjoyable and that you were satisfied with your room. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. Sincerely, General Manager
Discouraged There were strands of hair in the bathtub from the previous guest. I reported it to the 3-11 p.m. shift of day one & she said to report to Jason, the manager, I did and he said was I apologize. I felt as though a small a adjustment to bill coulde have offered. Im only the maid in my home, not home away from home.
Business response:
Thelma, thank you for being our guest at Extended Stay America - Cincinnati - Florence - Turfway Rd. Although you enjoyed your overall time with us, we are sorry for the housekeeping issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Rooms smelled funny , beds were very firm and rooms not very clean . Didn't see any bugs though :0 was dissapointed with the grab and go breakfast . Will not be staying here on our next visit .
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Hotel wasn't bad however.. The room was not clean. When putting our things away we wound cupcake wrappers stashed all over the room, and there were old chicken nuggets in the freezer. They do not have a ice machine and the maid did not fill the ice trays so we had no ice at all. There is no blow dryer, the tub doesn't plug, there is no coffee maker, no cups in the room. The breakfast is only coffee muffins and granola bars.
Business response:
Taylor, I am very sorry we failed to deliver the exceptional stay you deserved. It is disappointing to know that you encountered cleanliness issues in your room and that our dishware policy was not communicated to you at the check-in. our brand standards require us to make the kitchen amenities available at the front desk rather than leaving them in the suites. Your review has been shared with our front desk and housekeeping staff to ensure all processes are being followed. We hope that your overall pleasant experience will ... read more
Ted and Bonnie You need a carport for guests when it is raining?
Business response:
Ted, we appreciate your nic4e rating and are glad you had a pleasant stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. Your feedback is valuable and have also made a note of the same. Thank you for being our guest. We hope to see you again soon. Sincerely, General Manager
Passing through Good overnight stop.
Business response:
Thank you for choosing to stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. We are glad to know our location was convenient for your needs and that you had a good night’s sleep. It was a pleasure having you here, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Hotel has a funky smell Looks like they're trying to up grade while having people stayin there it smells can't say that enough
Business response:
We appreciate your feedback. We are pleased you had an overall nice stay. However, I apologize for the odor issue you experienced during your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. I have personally followed up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
I was not happy about the breakfast. Coffee and muffins is not a breakfast to me
Business response:
Thank you for the review and for sharing your experience. I am glad that overall you had a pleasant stay. However, I am sorry that you were unhappy with our grab-and-go breakfast offerings. We value your feedback and will take it to heart. Thanks for being our guest. We hope you will make the same choice the next time you visit our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,173 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.