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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
If you are on a budget, they have a decent bed. The hotel is an extended stay hotel next to a large hospital. As you would expect they have a little kitchen and fridge. They have NO AMENITIES. No coffee pot. no hair dryer, and no glasses or cups other than the little plastic ones in the bathroom. You have to order anything else you might need. Which is fine unless you are expecting some basic, plates and pans ect. They put me on the fourth , ( top Floor ) and the floor reeked of burnt cooking oders, and the cigarette stench ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that you did not enjoy your stay. We do apologize your room smelled of smoke, which is not acceptable to us and we will work to remedy that issue. We are now a non-smoking hotel and that should not be happening. I also apologize you did not get dishes and felt as though they were something extra and not offered. We do in fact have dishes at o... read more
Room with kitchen and no kitchen dishes.
Business response:
Dear Donna, We are truly sorry to hear that our in-room kitchen amenities did not meet your expectationsduring your stay. We understand how important such conveniences are in ensuring a comfortable and enjoyable visit. Your feedback has been shared with our team to ensure better attention to detail moving forward. We value your understanding and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a stay that better reflects our standards of comfort and care. Sincerely, Hotel... read more
First we got in late. No one at desk. When we got our keys we went to room and someone was already occupying it. Had to go down stairs and wait for someone to help us again. Over all took 45 minutes to get in a room.
Room reeked of smoke and overall felt unclean.
I felt like the beds were a little to firm for me, small bathroom. The room wasn't bad, but next time I will spend the $20 and go across the street.
The ad says “includes breakfast”— there was a choice of a muffin or a Nature Valley bar and nothing to drink but coffee. This is not breakfast. We had to go elsewhere and pay more money to get breakfast.
Clearly long term living for low income individuals. I tried 2 rooms, and they both smelled heavily of smoke. I changed hotels.
I would not stay at this property again
Old building old refrigerator
Business response:
Dear Gilda, Thank you for your feedback. We understand that some aspects of the property did not meet your expectations. Your comments have been noted as we continue to look for ways to improve the guest experience. We hope to welcome you back for a more comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.