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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Poor rating Only 1 pillow for 2 people. Really? Seriously? When we called the desk to ask for at least another pillow, we were told that there were no extra pillows? Extra? At every hotel we’ve ever stayed at had at least 2 pillows per person on a queen or king size bed. I looked up and read that there was a fire on the floor we were staying on a year ago. Does it honestly take more than a year to replace pillows? Very, very poor. Will not be staying at this hotel again…
Business response:
Dear David, Thank you for sharing your feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations, particularly concerning the pillow situation. Your comments about our service and amenities are valued and will be addressed with our team. We aim to provide a comfortable environment for all our guests and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Great location, but very unsanitary. The location was good and the staff were friendly. The room was gross though. There were bugs, the room smelled like a combination of urine and mildew.
Business response:
DearGuest, Thank you for your feedback. We’re glad you found the location convenient and the staff friendly. However, we do recognize that the room provided did not meet our established standards of cleanliness and comfort. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future. Thank you once again for your feedback. Sincerely, Hotel Management
Room Dirty.
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely, Hotel Management
It wasn’t the cleanest. It had been smoked in and there was a big clump of mud or something on the door frame going into the bathroom. The hallway smelled like skunk which I figured someone was smoking marijuana.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your experience did not meet expectations. Cleanliness and a comfortable environment are top priorities for us, and your comments will be shared with our team for immediate review. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Management
Didn’t like the stay. Suffocating and foul smelling rooms. Cigarette smelling lounge
Business response:
Dear Guest,We regret that the room and common areas did not offer the comfortable environment you deserved. Providing a fresh and welcoming atmosphere is very important to us, and your comments will be shared with our team so we can work on stronger measures to improve. We appreciate the opportunity to host you and will continue making adjustments to serve our guests better. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Avoid! The hotel smelled like weed and the shower had no hot water.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. A lingering smell and the lack of hot water in the shower are certainly not acceptable, and we understand how frustrating this must have been for you. We take these concerns seriously and will address them with our housekeeping and maintenance teams. Your comfort and satisfaction are very important to us, and we’ll work to improve these aspects for future guests. Please consider staying with us again, a... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.