This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
service from front desk was great, but as soon and we got to our room there were insects (roaches) on the counter. all we did was open the door we did not even go in. Front desk was very helpful and was able to refund me.
Business response:
Dear Alyssa, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. On a positive note, we are happy that you appreciated the service provided by our front desk associate. We hope you ... read more
Roaches. Cigarette burns. Cleaner came up to the room to clean while we were still in there.
Business response:
Dear Tyler, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
"Won't charge a damage fee!?" Booked for 1 night 8/1/24 Got to the room and tried to get settled in. Tried the tv - no luck. Lights beside the bed wouldn't tun on, and the "main" light by the door flickered so bright when I turned it on I felt like I was in a game show. I went to the front desk to ask if I could switch rooms and was told, "We don't have any other rooms available and since you told us about these issues, we won't charge you a damage fee?" Excuse me? I won't "be charged a damage fee" for things that weren't wo... read more
Business response:
Dear Shawn, Thank you for your valuable feedback. We place great importance on your comfort and convenience, and we sincerely apologize for the inconvenience you encountered during your stay. We take such issues seriously and are dedicated to addressing them with the respective departments to enhance our services and prevent similar occurrences in the future. It is always our intention to provide our esteemed guests with an exceptional experience. Thank you for bringing this to our attention. We hope to welcome you back in t... read more
We had a confirmed reservation, but the hotel didn’t honor it. They said they were overbooked and didn’t have a room for us. They said we had to contact Expedia. They said Expedia should have notified us and moved us elsewhere. We contacted Expedia, but they weren’t able to help us. We couldn’t find another hotel. We had to drive home, arriving at 2:30a.m. Very disappointing.
Business response:
Dear Susan, Thank you for your feedback. We are deeply sorry for the inconvenience you experienced with your reservation and for not honoring your booking. This is not the level of service we strive to provide, and we regret the frustration caused. We are addressing this issue with our team to prevent future occurrences. We appreciate your patience and hope to better serve you in the future.Sincerely,Hotel Management
I liked nothing about this property, it was very dirty, smelled horribly. The bed had hair and lint in the sheets and the sheets appeared stained. I checked out, did not stay there and requested a refund. I have not yet received that refund.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Smell
Business response:
Dear Sun, Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.