This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Avoid! The hotel smelled like weed and the shower had no hot water.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. A lingering smell and the lack of hot water in the shower are certainly not acceptable, and we understand how frustrating this must have been for you. We take these concerns seriously and will address them with our housekeeping and maintenance teams. Your comfort and satisfaction are very important to us, and we’ll work to improve these aspects for future guests. Please consider staying with us again, a... read more
I left after 2 nights of a 2 week stay. Just call the Hampton inn and ask if they’ll match the price. They did it for me and I’ve been much happier.
Business response:
Dear Patrick, Thank you for sharing your experience with us. We're truly sorry that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that we were unable to do so in your case. We appreciate your feedback, and we will take it into consideration as we look for ways to improve. Thank you again for your input, and we wish you all the best in your travels.Sincerely,Hotel Management
Not a good breakfast. Hard to get the internet to work at first.
Business response:
Dear Melissa, Thank you for selecting our establishment for your recent stay. We sincerely apologize for the challenges you encountered while connecting to the internet, as well as for the breakfast offerings that did not meet your expectations. Your feedback is highly valued, and we are committed to addressing these concerns to ensure a consistently excellent experience for all our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back on your next visit to our... read more
First the phone did not work, usually not an issue except when you need to reach the front desk. There was no remote for the tv, I had to walk to the front desk to get one, the lady gave me the best of the three and the batteries died after five minutes of use. The bed slept worse than the air mattress I use for camping. The worst part was the heat. Set on 69 it ran constantly and turned the room into an oven, and if I turned it down to 68 the it only blew out cold air and no heat at all. This was Extended Stay’s last chance... read more
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Ensuring the quality and functionality of our amenities is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience... read more
Empty rooms and bedbugs The staff was super friendly. But when I tell you I woke up on the last day there was a BED BUG crawling on the bed I lost it. And I got only a refund for 1 night instead of both the nights I stayed!! I was told that “well since it’s only 1 that you found it’s not an infestation yet” 1 is too many!!!! It’s already got spots on the bed!! They multiply wayyyyyy too fast. And not only the bed bugs, but my room was supposed to have dishes and it didn’t so I had to run down stairs several times to ask for ... read more
Business response:
Dear Lily, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The amenities were at a BARE MINIMUM. I have slept on a better mattress at a "hotel 6" . The water was barely hot enough to take a WARM shower and the so called breakfast was only coffee and oatmeal. I was seriously regretting my choice 1 hour after my arrival.
Business response:
Dear Alan, We truly regret to learn about your disappointing experience at our hotel. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.