Extended Stay America - Cincinnati - Florence - Turfway Rd.

Angela 

on Expedia

11 months ago

They had roaches 

Alyssa 

on Expedia

11 months ago

service from front desk was great, but as soon and we got to our room there were insects (roaches) on the counter. all we did was open the door we did not even go in. Front desk was very helpful and was able to refund me. 

Tyler 

on Expedia

11 months ago

Roaches. Cigarette burns. Cleaner came up to the room to clean while we were still in there. 

Shawn 

on Expedia

a year ago

"Won't charge a damage fee!?" Booked for 1 night 8/1/24 Got to the room and tried to get settled in. Tried the tv - no luck. Lights beside the bed wouldn't tun on, and the "main" light by the door flickered so bright when I turned it on I felt like I was in a game show. I went to the front desk to ask if I could switch rooms and was told, "We don't have any other rooms available and since you told us about these issues, we won't charge you a damage fee?" Excuse me? I won't "be charged a damage fee" for things that weren't wo... read more

Susan 

on Expedia

a year ago

We had a confirmed reservation, but the hotel didn’t honor it. They said they were overbooked and didn’t have a room for us. They said we had to contact Expedia. They said Expedia should have notified us and moved us elsewhere. We contacted Expedia, but they weren’t able to help us. We couldn’t find another hotel. We had to drive home, arriving at 2:30a.m. Very disappointing. 

Scott 

on Expedia

a year ago

I liked nothing about this property, it was very dirty, smelled horribly. The bed had hair and lint in the sheets and the sheets appeared stained. I checked out, did not stay there and requested a refund. I have not yet received that refund.