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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place to be for a break. I will be happy to refere others there
Business response:
Thank you for selecting Extended Stay America and recommending us to others. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The staff was wonderful -- the two I met -- especially the lady who checked me in. She was helpful and very nice. Other than that and the fact that the room seemed clean enough and well-equipped, I don't know how this hotel got the rating it has. It was hard to find, even with GPS. My "non-smoking" room had a strong cigarette smell. My mattress was so uncomfortable that I didn't sleep for more than 45 minutes or so at a time all night from tossing and turning. The noisy neighbors didn't help; noisiest hotel I've stayed at in... read more
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize for falling short of your expectations and the inconvenience caused to you. Your feedback with regard to the condition of our property and the other difficulties will be discussed with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The room was well equipped for meals. Plenty of hot water available too. The cable service, however, was mixed with some stations having a good signal while others interference. Overall, the property looks in decent shape. Trash pickup form the outdoor containers should be done more frequently though.
Business response:
Thank you for evaluating your visit at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Is it worth the risk? 😱 The staff was super friendly, the rooms were okay but.... They must be having a serious issue with the cleaning crew. The 1st room we were placed in had blood on the comforter, makeup smears and pubic hairs on the pillows. No joke. On a "freshly" made bed. Idk maybe its too hard to change the bedding on Mondays. The staff quickly found us another room. The floor in the new room had crumbs on it and the bathroom and mirrors had residue but the beds were clean, it was 12am we had spent all day at King'... read more
Business response:
Anita, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. On a positive note, we are happy you liked our friendly staff and comfortable beds and had an overall pleasant stay. We truly hope to have another chance to make it... read more
Breakfast was hardly anything. Rooms were clean. But no a/c on in room when arrived.
Business response:
Thank you for posting a review of your stay. We're glad to know you liked your well-kept room, but we're sorry for not meeting some of your expectations. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
No ice machine, otherwise very pleasant stay. Older property, so definitely would be considered 2 star, but I would recommend.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Thank you once more for recommending us to future guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The construction workers occupying a room near ours were loud; moving their equipment at dawn and smoky.
Business response:
Thank you for the feedback. We are sorry for the disruptions you experienced due to the noise from your neighboring room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 4.3 star rating with 926 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.