Extended Stay America - Cincinnati - Springdale - I-275

Business response:

Devin, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Don, thank you for choosing Extended Stay America and sharing your experience. We are delighted to know you were impressed with our ideal location and that you had a pleasant time with us. However, we regret the service issue you encountered. We appreciate all of your feedback and will use it for future improvements. Thank you again, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you enjoyed your accommodations and that you were impressed with the great service delivered by our associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant time with us, we are sorry for the cleanliness issue you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We do hope you give... read more

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Tom, thank you for choosing Extended Stay America for your overnight stay. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s good to know you had a nice time while you were here. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks again, we appreciate your business. Sincerely, Hotel Management