Extended Stay America - Cincinnati - Springdale - I-275

Business response:

Dear Levlin, Thank you for sharing feedback about your recent stay with us. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. However, we apologize for falling short of your expectations. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Complimentary towel and linen exchanges are available at the front desk anytime. Additionally, your feedback regarding... read more

Business response:

Dear Guest, Thank you for dedicating the time to share your experience. We are committed to providing each guest with an outstanding travel experience; thus, we regret not meeting your expectations and sincerely apologize for the inconvenience caused. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doo... read more

Business response:

Dear Michael, We are pleased to hear that your stay at Extended Stay America was enjoyable! We appreciate your positive feedback regarding the quiet atmosphere, as it helps us to ensure that our guests have a comfortable and relaxing stay. Thank you for your kind words, and we hope to host you again soon for another exceptional experience.Sincerely,Hotel Management