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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel...be sure you check in early Check-in experience was a little shocking. I had a reservation and the lady at the front desk told me that "just because you have a reservation, you are not guaranteed a room"...I was like...what? Then, we had to have a credit card to put on hold...this is the first hotel that hasn't taken my debit card, which is a mastercard. I was tired and just wanted to get to my room. The room was very nice and the other employees were very nice. The 2 ladies at the check-in desk were less than co... read more
Business response:
Dear Agnes, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are delighted to read that your overall experience was pleasant, from our clean accommodation to your interactions with our excellent team. However, we apologize for the inconvenience caused by our check-in process. We will address this issue appropriately to ensure our guests receive a smooth reception whenever they book at our hotel. It was a pleasure to have you as our guest, and we hope to see ... read more
Check-in went okay - lady with blue hair could have smiled or been a bit more friendly. As for the room - needs some updating. Dresser had a broken drawer and could use a coat of paint. Refrigerator made noises all night long - needs to be looked at - I would be surprised if other guests didn't complain about it. Lady at check out was nice, and glad you could grab a cup of coffee during check-out
Business response:
Dear Julie, Thank you for taking the time to evaluate your stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
I didn’t like the continental breakfast. There wasn’t anything there but a small muffin and coffee.Also trying to check in they wouldn’t take any of my credit cards, stating that they were not major cards.
Business response:
Dear Elvis, Thank you for being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to know how we can improve a guest's experience. Thank you again for your remarks, and we look forward to welcoming you back soon. Sincerely,Hotel Management
My stay was ok but very surprised how out dated the Room was .
Business response:
Dear Guest, Thank you for being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our facility needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 4.3 star rating with 926 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.