Extended Stay America - Cincinnati - Springdale - I-275

Business response:

Paul, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Walter, thank you for your four-star rating. We are happy your stay at Extended Stay America was the enjoyable one and that we met and all your expectations. It was our pleasure having you as our guest, and we look forward to hosting you again when in the area. Sincerely, Hotel Management 

Business response:

Dan, thank you for staying at Extended Stay America and for the feedback. We are glad to read you had a pleasant stay and that the service provided by our staff met your expectations. However, we are sorry you were not happy with the value of price we offer. Thanks once more, and hope to invite you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are glad to know you loved our prime location and enjoyed our modern facilities. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Trevon, thank you for sharing your experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Steve, thank you for being our guest and for writing a review. We are glad you had an overall comfortable stay and that you liked the great value we offer. I apologize for the inconvenience you had with your room. We take your feedback as a training tool to improve our future guest’s experiences. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager