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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room, A/C not so much The only thing that bothered me was the air conditioning system did not function well. I had a hard time sleeping because it would shut off after 5 minutes and would not come on again for another 20 minutes. It did this the whole night. Other than that the room was near perfect.
Business response:
Edward, thank for reviewing your stay at Extended Stay America. We are glad your stay was close to being perfect. However, I am sorry that the HVAC unit of your guest room did not work properly and had regretted the inconvenience it caused. I have addressed this to my maintenance team. We hope you will choose us again, and we will provide you the best experience you would have expected. Sincerely, General Manager
Not a Bad Place For the Price For us, the best features of this facility were: - Location is relatively convenient to our local family's residences - Room had a full-size refrigerator - The bed was comfortable - Staff was friendly, helpful and competent The worst features we experienced were: - Difficulty in finding the exact location of the facility - It is WELL "hidden" from the main road - Limited office hours - Difficult accessability from car to room for transfer of luggage, etc. (I have walking difficulties, and the ro... read more
Business response:
Chris, it was a pleasure having you as our guest at Extended Stay America. We are glad to know our location worked well for your needs and that your room, as well as the service provided by our courteous associates, added to your pleasant visit. Also, your feedback is appreciated as it will help us to get better. We hope to see you again on your future trip. Sincerely, General Manager
My hotel room had roaches even in the refrigerator My stay was just okay, but I had the maitence man interrupting us, I felt all repair1 should have been taking of before we got there. And we had roaches in our hotel room
Business response:
We apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will consider giving us another chance so we can make it up to you. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Cincinnati - Springdale - I-275. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Business response:
Courtney, thank you for rating your experience. We want every guest to have an exceptional visit, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can serve you well. Sincerely, General Manager
Business response:
It was a pleasure having you as our guest at Extended Stay America - Cincinnati - Springdale - I-275. We are glad to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again on your next trip to this area. Sincerely, General Manager
Would Definitely Recommend This hotel was the perfect combination of accessible, in a good neighborhood, clean, friendly staff, and comfortable that I'm surprised wasn't more expensive. The continental breakfast was a little lacking, but hey, it is free!
Business response:
Naomi, Thank you so much for your 5-star review, and for sharing your comments on all the great aspects of our property. We know how important it is to begin each day with a nutritious start, so all of our hotels offer a complimentary grab and go breakfast, we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. Now that you are a bit more familiar with our ho... read more
Good price, decent enough place. We were given a room that had been smoked in. The staff immediately changed us to a new room on request. The breakfast was just granola bars and muffins and coffee. The artwork in the room was nice. It was a bit noisy from neighboring rooms and the temp. was hard to regulate but the price was really low. We'd consider staying there again.
Business response:
Richard, thank you for being our guest at Extended Stay America - Cincinnati - Springdale - I-275. We are glad to know you found us to be a great value and that service provided by our staff were to your satisfaction. I have also made a note of your observations. We hope you will come again whenever you are back in this area. Sincerely, General Manager
Missing Items The room had been renovated so it looked good; however, there was an odd smell to it. It smelled like pets had been kept in the room. There were towels in the room, but no wash clothes. There were no utensils.
Business response:
Thank you for your constructive review. Although you were overall satisfied with your stay, we are sorry for the issues you experienced and regret the inconvenience caused. I have shared your concerns with my housekeeping team to take corrective actions. Also, the dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We hope to have one more chance so we can serve you better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 4.3 star rating with 926 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.