Extended Stay America - Cincinnati - Springdale - I-275

Connor 

on Expedia

a year ago

Worst experience ever I couldn’t tell you how clean my room was, how nice the view was, or if I had a patio/balcony because my room had already been given to someone else by the time I arrived to check-in. I drove over 4 hours to get to this place just to be told that there are no more rooms available even though I reserved my room at least a week prior. I don’t understand the point of a reservation if you’re just going sell my room to someone else anyway. Mind you, I arrived well within the allotted check-in times. It would... read more

June 

on Expedia

a year ago

I got there to check in at 330 and was refused due to no room available he had just given the last one I said i have a confirmation( we dont need to honor it) So took me an hour to find a room what was so frustrating my Husband has Huntingtons Disease and he was exhausted from the 8 hour drive 

Kevin 

on Expedia

a year ago

DISGUSTING HOTEL This place needs to be SHUT DOWN!!! I discovered 2 BEDBUGS an I’m sure there’s more!!! The place is RUNDOWN a seems to have no help in service as the first room I was given when I opened the door it was FILTHY!!! 

Natividad 

on Expedia

a year ago

Paid for a king size bed and they guy my driver a queen. And first they said that he need to to wait till next day because it was already midnight. When I had already paid for it. I booked it for my driver. Hopefully I get some money back since they didn’t give me what I booked. 

Anonymous 

on Expedia

a year ago

Not what I expected I'm pretty sure they're human trafficking out of this hotel. When I checked in there was a little kid behind the desk, and three men were wandering around. There was a guy with a knife who was wandering around behind the desk. They watched me walk back to my room. People were sitting in cars watching me walk into my room. It was creepy. I ended up leaving my room and going to a different hotel. I didn't want to ask for a refund because I felt unsafe. I travel the world and this just felt off and odd. It d... read more

Guido 

on Expedia

a year ago

Mal trato Había reservado en este hotel y me dijeron que estaban llenas las habitaciones, me dejaron en la calle