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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever I couldn’t tell you how clean my room was, how nice the view was, or if I had a patio/balcony because my room had already been given to someone else by the time I arrived to check-in. I drove over 4 hours to get to this place just to be told that there are no more rooms available even though I reserved my room at least a week prior. I don’t understand the point of a reservation if you’re just going sell my room to someone else anyway. Mind you, I arrived well within the allotted check-in times. It would... read more
Business response:
Dear Connor, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I got there to check in at 330 and was refused due to no room available he had just given the last one I said i have a confirmation( we dont need to honor it) So took me an hour to find a room what was so frustrating my Husband has Huntingtons Disease and he was exhausted from the 8 hour drive
Business response:
Dear June, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in ... read more
DISGUSTING HOTEL This place needs to be SHUT DOWN!!! I discovered 2 BEDBUGS an I’m sure there’s more!!! The place is RUNDOWN a seems to have no help in service as the first room I was given when I opened the door it was FILTHY!!!
Business response:
Dear Kevin,We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. Your feedback is invaluable, and we are committed to providing a comfortable and enjoyable experience for all our guests. We hope you will consider givingusanother opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Paid for a king size bed and they guy my driver a queen. And first they said that he need to to wait till next day because it was already midnight. When I had already paid for it. I booked it for my driver. Hopefully I get some money back since they didn’t give me what I booked.
Business response:
Dear Natividad, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Not what I expected I'm pretty sure they're human trafficking out of this hotel. When I checked in there was a little kid behind the desk, and three men were wandering around. There was a guy with a knife who was wandering around behind the desk. They watched me walk back to my room. People were sitting in cars watching me walk into my room. It was creepy. I ended up leaving my room and going to a different hotel. I didn't want to ask for a refund because I felt unsafe. I travel the world and this just felt off and odd. It d... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Mal trato Había reservado en este hotel y me dijeron que estaban llenas las habitaciones, me dejaron en la calle
Business response:
Dear Guido, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the lack of available rooms during your reservation. Ensuring that our guests have a comfortable and seamless experience is our priority, and we regret any inconvenience or disappointment you experienced as a result. Your feedback will be reviewed with our team to ensure that similar situations are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to w... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.