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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't recommend The hotel processed a pre authorization fee for a large amount then debited for the stay , when I called there was no one working the desk until 10 am ??? When I did get a hold of someone they said the pre authorization should be back on my account in a couple of days but weren't sure , staff not friendly , will never stay here again for this price !
Business response:
Thank you for taking the time to post a review. We would like to apologize for the issues you experienced during your stay. We do have the right to authorize your card for one nights room and tax day of arrival and throughout your stay if there is a balance. If a different payment was made authorizations generally take 3 - 5 business days to return to your credit card.
Lacks ordinary amenities No stopper in bath sink. No face towels. had to ask for more than one bath towel. No coffee pot or any kitchen utensils. Limited desk operation. Annoying main light switch. Had to experiment to find and be able to turn on. Kept going off every 15 minutes or so. Movement activated I guess.
Business response:
Thank you for taking the time to post a review. We would like to apologize for the issues you experienced during your stay.
Never again We got in late after driving a while. Called and told them that we would be in late. When we got there the front desk had the wrong room and then didn't even know what the rooms had in them (ex 2 beds or 1 bed and a couch), so at 1 am we were trying to figure out if 2 adults and 3 kids would fit in the only room left that we booked weeks ago. Then as we were getting the kids and luggage off the elevator the front desk called and told us (very ignorantly) that we needed to stop the noise immediately including a sh... read more
Business response:
Thank you for taking the time to post a review. We would like to sincerely apologize for the issues with the room and staff you experienced. We are discussing this with the staff member in question to ensure this does not happen to future guests.
it was very uncomfortable you could hear the noise from every adjoining room and the cable only had 20 channels no movie options
Business response:
Thank you for taking the time to post a review. We would like to apologize for the noise issue you experienced and the lack of channels. We do offer more channels and are looking into this matter.
Business response:
Thank you for taking the time to post a review. We would like to apologize for any issues you may have experienced during your stay.
Disgustinglingly Filthy Hair on linens, dirty sheets, crumbs on boxspring and floor, hair and grime in the tub. Staff was very nice though and offered a 100% refund.
Business response:
Thank you for taking the time to post a review. We would like to sincerely apologize for the issues you experienced during your stay. We are pleased the staff responded appropriately.
Treacherous It was horrible! Customer service at its worst! We had the unfortunate experience of dealing with Jacqueline. It started before we even arrived at the hotel. When we booked the room there was a discretion in the room rate so we tried to call but the call dropped while we explained our situation to Jacqueline. We attempted to call again and the call dropped once more. After that we called again and no one answered. Once we got to the hotel, we waited in the lobby for about 15 minutes without being acknowledged. I ... read more
Business response:
Thank you for taking the time to post a review. I would like to sincerely apologize for Jacqueline's behavior, this was not tolerated and she is no longer with the property.
Stripped down too much No ice. Kitchenette without so much as a single pot or utensil. What's the point. Bed was rock hard.! Asked for food ideas and was told to Google it.
Business response:
Thanks for sharing your experience. We definitely fell short in providing you with a great hotel stay. I want to apologize for the lack of service you received when asking about food ideas. There are many wonderful options close by and several within walking distance. To not offer that information to you directly is very disappointing. We will be discussing this with our team members. Thank you once again.
Hotel sold our room to someone else b4 we arrived We drove from Jacksonville FL last friday night after a long day at work only to find that our room was no longer available to us even though we had reserved it via Expedia several days in advance and had confirmation documentation to prove it. Was late at night and had great difficulty finding another room that night. Son had baseball game in the morning and was not well rested because of all of the confusion and not having a room found until 1am that night. Not Cool!
Business response:
We are so sorry to hear about this situation and truly regret the inconvenience and frustration we caused. We rarely become overbooked and try hard to not let that happen. Thanks to your feedback we are talking to our front desk team to get more information from last Friday in hopes we can avoid this occurring again.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.