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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't Stay Again Water pressure terrible. Water just dribbled out. Floors had not been cleaned prior to move in. Room was close to highway so very noisy. No decaf coffee in lobby - machine not working. Bugs (baby roaches) in room from sink. Front counter people very courteous.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs during this stay. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. We hope you’ll give us a try the next time your travels bring you to the area or when you may need a simple, affordable stay.
Business response:
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
I was not able to use the amenities on this property because I was not allowed to check-in. The hotel failed to report unserviceable rooms which led to over bookings.
Business response:
We are so sorry that a room was not available and for the inconvenience this caused. We hope to be able to welcome you here next time.
The hotel assistant manager on duty attempted to place blame Expedia.com for overbooking their property. I asked for further justification as to why Expedia would do that and she told me rudely that there were unserviceable rooms in their inventory that were not reported to Expedia.com. Therefore I had no room at this location as originally promised with my reservation. I didn’t receive any phone call, notification, text, NOTHING stating that this was occurring. Finding this out at my time of check-in at 5 PM is completely u... read more
Business response:
I'm sorry to hear about this experience and how frustrating it was for you. This was never our intention and we hope your future lodging experiences are truly wonderful ones.
Locked out of the hotel one night, no night clerk. My son was locked out of the hotel one night and could not get into his room. We were supposed to get a credit for that night and the next night (which he chose not to stay). I have not gotten the credits yet.
Business response:
I'm so sorry to hear about this experience. Please contact us if your billing situation is still not resolved. Thank you.
I like th A/C and the Television. The shower is terrible and it flooded the whole bathroom to almost the bedroom. No iron and i saw roaches here.
Business response:
Thank you for sharing your impressions and experience. It is never easy to hear that we've disappointed a guest but we will use your feedback to help us address issues that disappointed you. We appreciate that you took time to provide a review and we hope your future travels are truly wonderful ones.
NEVER AGAIN!!!!! This was the worst experience I have ever had. First room was not ready - stove torn apart, window shades broken, closet shelves dismantled. Second room smelled of smoke and nothing desk did removed smell, Worse in the bathroom even with fan running. Clientele was not the best and lets not go into the barking dog below me or the people above me who kept me up all night.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that it was such a poor experience. I met with the staff, and we are taking steps to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Business response:
We appreciate you taking the time to rate your recent stay with us. I'm sorry to see it was a low rating. I hope you give us another chance when back in the area to make it up to you. Thank you for your business.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.