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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The new roach hotel ! I have enjoyed staying at this hotel on business several times in the last year and a half. But this time I noticed the hotel has roaches. Unfortunately I had to ask for three different rooms to try to not find roaches and they were in all three rooms!! I promptly asked for a refund and I left. After I thought about it I wondered why in the world did I even ask for three separate rooms to even try to stay there? But I did because it was late at night and the rooms were on three separate floors!!
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your experienced these issues during your recent stay with us. I met with the staff, and we have taken the necessary steps to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
There were bugs in the room. Appliances are available upon request only.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you had issues during your recent stay with us. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
noisy clientele, scary, people hanging around outdoors smoking; no housekeeping service; I stayed 4 nights ($288+) and no housekeeping; no breakfast; I left one morning at 6:30 a.m. to get to my business conference, and two people were laying on the ground outside of the front door; it was scary. I will not stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your poor experience with us. I can assure you that I have reviewed your comments with the team there to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Ad as extended stay with kitchenette .. no dishes or utensils .. denied request' No breakfast .. and only a coffee machine
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not aware of the lack on amenities. We deeply apologize if this wasn’t explained properly at check-in, however, we are confident this allows us to provide the absolute best price to our customers for a high quality, well maintained room. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other WoodSpring Suites lo... read more
Hotels looks clean and new, the room smells, the problem was a dirty toilet that someone left a surprise in.everything was good until it got dark and the roaches came out..on the chair, then the kitchen counter and small ones fron the molding in the bathroom, final straw was when one was on the bed..I left in the middle of the night, no one working the front desk, called the next day no answer..finally reached the asst manager, said only the gm can help and she will call back in 30 min, one ever called. Do not stay here unle... read more
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you had a poor stay with us and the issues you experienced. I met with the staff, and we are taking the necessary steps to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Muffiges Hotel durch erlaubte Tiernutzung Muffiges Hotel da Tiere erlaubt sind und auf dem Flur Teppichboden ist. Der Geruch ging bis in Zimmer so ein nicht schöner Geruch aus der Klinaanlage kam. Das Zimmer ansich war modern eingerichtet und gemütlich. Allerdings war in der Kochnische gar nichts an Tellern oder Besteck vorhanden. Wir werden aufjedenfall kein Hotel mehr buchen wo Haustiere erlaubt sind. Normal i. O. weil wir Tierfreundlich sind aber bei dem Zustand und dem Geruch wo man draußen die Luft anhalten muss bis zum... read more
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you had a poor experience when staying with us. I met with the staff, and we have taken steps to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Never again!! Had a very long night at this hotel, children screamibg running around next door to my room. Called the 1800 number provided no answer after trying to call the front office a few times. Then after fibally.falling asleep we were woke up to a fire.alarm at about 830 a.m and not 1 staff member was able to be found as the alarm was blarring for about 45 mins. The fire dept left, so then I felt it was safe for me to finally go back inside which was now about check out time. I called the front office and nobody picke... read more
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that about your poor stay with us. I met with the staff, and we are taking the necessary steps to address all these issues to ensure that this is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Business response:
We appreciate you taking the time to rate your recent stay with us. I'm sorry to see that it was a low rating. Thank You for your business.
Business response:
We appreciate you taking the time to rate your recent stay with us. Thank You for your business.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.