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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give -0 I totally would! After 10+ hours of traveling on Thanksgiving, arrived at hotel at 9:55pm and guest services was closed. Per hotel instructions, called 500 and 501 for approximately 30 minutes without an answer. There was a note from another guest on the window requesting a call to check in and third guest showed up stating a return attempt to check in as well. I called Hotels.com, who attempted on 3 separate occasions to contact property and ultimately relocated us to a hotel less than 5 miles away. And, ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you were not happy with our staff. I am sorry for your experience.The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Please respond so I can ensure you have been refunded.
Not so good They gave my room away
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that we were unable to accommodate your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
You get what you pay for. This is a no frills hotel, no utensils, no paper towels, no wake up call, etc. etc.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not aware of the lack on amenities. We deeply apologize if this wasn’t explained properly at check-in, however, we are confident this allows us to provide the absolute best price to our customers for a high quality, well maintained room. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other WoodSpring Suites lo... read more
Hurricane stay Been here 3 weeks now because of the hurricane. Been asking for a handicap room everyday and still have not gotten one. Beds are to high for handicap person. Floors are hallow and can hear everyone thumping around upstairs until 4am every night.Has a small kitchenette but no utensils or pots and pans. No iron and ironing board in room.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the noise is truly regrettable. We are very sorry for your experience. Next time this becomes an issue please let us know so we can try to locate a room in a quieter location in the hotel. We apologize for the bed height, however this is the same in every room. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're... read more
Great manager..lousy hotel outside A lot of druggie looking people hanging around outside ..Manager was wonderful.
Business response:
Thank you for taking the time to post a review. We would like to sincerely apologize for the issues you experienced during your stay.
Business response:
Thank you for taking the time to post a review. We would like to apologize for the issues you experienced during your stay.
Not clean .... very loud .... not good
Business response:
Than you for taking the time to post a review. We would like to apologize for the issues you experienced during your stay.
This is the first hotel with no coffee pot in the room ,only thing it had included in the price was th bed the internet was terrible 1 mbps you can only read email, cos to up grade to one the works, For kitchen supplies you had to pay for, the room cost me $150.00 for one night, I will never book again
Business response:
Thank you for taking the time to post a review. We would like to apologize that you were not aware of our amenities as an extended stay hotel.
Noisy!!! Advertised as having 'fully equipped kitchen!! No pots, no pans, no plates, no cups no. glassses, no cutlery not even a coffee maker.
Business response:
Thank you for your feedback. We are sorry to hear that you didn't enjoy your stay and also regret that you found our advertising to be misleading. Your comments will be shared within our organization. Thanks again.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.