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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staying in this hotel is absolute the worst experience I ever have in any hotel. It has a lot of bugs in the room. It has very bad smell and there was no way I could fall sleep in this room. There is nobody in front desk whole night so I can not even get a bug spray to get rid of all these bugs. Internet connection was too slow to be useful. I can not believe a hotel with this kind of condition is exist.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you experienced multiple issues during your recent stay. I met with the staff, and we have addressed these issues to ensure that there not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Business response:
We appreciate you rating your recent stay with us. Looks like we have room for improvement. Thank you for your business.
Business response:
We appreciate you taking the time to rate your recent stay with us. I'm sorry to see it was unfavorable rating. We hope you give us another opportunity when back in the area.
Comfortably , Customer Service 0%
Business response:
The staff and I read your comments about your stay with us. I'm happy you found the hotel comfortable and apologies for the poor customer service. Your feedback helps us to work on areas where improvement is needed. Thank you for your business.
Creepy House Wir haben im Woodsprings in Clearwater eine Nacht übernachtet, deshalb war es gerade noch erträglich. Die Zimmer sind eigentlich sehr modern und sauber. ABER die Wände sind dünn und man hört jegliche „Aktivitäten“ der Nachbarsgäste, die Luft im Zimmer war sehr feucht und es gräuelte und riechte furchtbar. Und das aller Schlimmste waren die unheimlichen Leute also andere Gäste waren echt creepy! Das Hotelpersonal war aber sehr freundlich und hilfsbereit! Falls man was von Clearwater sehen möchte ist die Lage nich... read more
Business response:
I'm happy to see that you found the hotel clean and staff friendly. I do apologies that you did experience issues with the noise and other guests. Our team is committed to satisfying all our valued guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
The Only Review You'll Need to Read If you want a no frills hotel just to crash this is it. Nothing of what you would expect in hotel amenities: No continental breakfast, no pool, no hotel room amenities (no hair dryer, no iron board, no coffeemaker) They do offer roomy suites with kitchenettes and full size refrigerators but you'll need to bring your own pots and pans, dishes, and utensils UNLESS you want to pay a $15 fee to RENT them from the hotel front desk. Due to water conservation hotel policy, water pressure is LITER... read more
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not aware of the lack on amenities. We deeply apologize if this wasn’t explained properly at check-in, however, we are confident this allows us to provide the absolute best price to our customers for a high quality, well maintained room. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other WoodSpring Suites lo... read more
Can’t trust this place I booked this room for 3 days then I only needed to stay 2. I called and was assured there would be no fee for canceling the third night. A week later, my card was charged for the third night. I called the front desk and they told me there was nothing they could do. I’m currently working with Expedia (who have been extremely helpful) to get my refund. The room looked nice but was falling apart. Cheap vinyl floors, everything made of particle board, no hairdryer in the room, no iron or ironing board,... read more
Business response:
Dear Sam, Thank you for your recent review of Woodspring Suites Clearwater. I apologize if you had any issues with a refund. Depending on if you contacted Expedia within the correct amount of time, they would have initiated an earlier departure date in which a refund may have been made. Please let us know if you have any questions or issues. We hope to see you again in the future.
Hmmmmmmmm....... Ifvyoure sending an employee to this hotel...make sure you call them as well so you can waste your time signing a waiver so your employee can stay at this hotel! What’s better is when your employee gets to this hotel at 11:30pm and is refused service because of this issue...even though you’ve paid for the stay!
Business response:
Dear Kevin P, Thank you for taking the time to post a review about your recent stay at our hotel. Please accept my sincerest apologies for having issues with employees checking in. We appreciate all feedback good and bad to help us improve our guest experience. We welcome you back to prove to you in the future, a better experience.
Meh Meh... The hotel is listed as a "bare bones" extended stay but they don't fully explain on their page. The good: super friendly/helpful staff room was very clean The bad: 1. Discrepancies in the description was a big issue. The first, it says and displays that its studio w/ kitchenette with "all necessary items to prepare meals" That is a big NO. I got into my room to find that there was no utensils, plates, pots/pans or anything like that. I went down to the manager and mentioned this and he told me they don't provide ... read more
Business response:
Dear Tim, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.