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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced for the lack of amenities.
Business response:
Dear Paul, Thank you for staying with us! We regret any disappointment regarding the value of your stay. At Extended Stay America, we strive to provide a comfortable experience with essential conveniences. We genuinely appreciate your feedback and will continue working to enhance the guest experience. We look forward to the opportunity to welcome you again.Sincerely,Hotel Management
No room
Business response:
Dear Jose, We sincerely apologize for the inconvenience caused by the unavailability of accommodations during your visit. We understand how disappointing this must have been and are actively reviewing our reservation procedures to prevent similar situations in the future. Your comments are invaluable in our ongoing efforts to enhance our guest experience. We appreciate your understanding and hope to serve you better on your next visit.Sincerely,Hotel Management
0 stars should be an option. Booked this hotel for an employee who was traveling for training for 3 nights. Upon arrival they claimed that she didn’t have a reservation and almost didn’t let her check in. After providing the confirmation number they claimed it was under someone else’s name but still let her check in. The next day when she returned to her room her belongings were gone. When she asked what happened they told her that only one night was booked although I paid for three nights up front in advance and provided th... read more
Business response:
Dear Camber,We sincerely apologize for your employee’s experience. While third-party reservations can present challenges, every guest deserves professionalism and respect. We regret any frustration this caused and take your concerns seriously. Our team is reviewing processes to prevent such issues and improve communication. We appreciate your feedback and hope to regain your trust.Sincerely,Hotel Management
Hall carpet was dirty. Mariana smells up and down the hall. No place outside to sit. Could use picnic tables.
Business response:
Dear Kenneth, Thank you for sharing your experience. We strive to maintain a fresh and welcoming atmosphere, and we are sorry if this was not what you encountered. Your feedback about the hallways and outdoor seating is appreciated, and we will review these concerns with our team. Guest insights are valuable in helping us enhance future stays, and we truly appreciate you taking the time to share your thoughts. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Manag... read more
I got allergies as soon as I get in the room . The room was dirty , too noisy and was not well maintained. I would never come back. Horrible experience.
Business response:
Dear Lermit, We appreciate you for bringing this to our attention. It’s disappointing that your experience was not as comfortable as it should have been. A well-kept and relaxing environment is important, and we regret any discomfort you encounter. Your concerns will be shared with our team to ensure we improve where needed. We sincerely apologize for the frustration and hope you reconsider visiting us in the future for a much-improved stay.Sincerely,Hotel Management
Condition of the hotel is abysmal. Horrible stench in not only the hall, but as soon as you walk in the room too. The lady at the front desk on the weekdays was very nice, but the weekend lady was super rude. Wi-Fi was reliable. Carpets were filthy with stains everywhere. “Breakfast” was a couple nutrigrain bars and Quaker grits, yet no bowls or spoons. Had to ask for a “kitchen set” (plates, utensils, coffee pot, etc), and was told to come get it. Pictures show a small armchair/loveseat but when asked about it, they said th... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, environmental discomfort, and limited amenities. We also regret the negative interaction with one of our team members. Please know that we are actively addressing these matters with our housekeeping and front desk teams, including staff training and thorough cleaning procedures, to make necessary improvements. We appreciate your feedback as it helps us enhance our services. We hope you will consider staying wit... read more
It stunk like mildew, urine, weed and food all mixed together. It was not mentioned that the place was under construction
Business response:
Dear Krystal,Thank you for your feedback. We regret that you encountered unpleasant odors during your stay and apologize for the discomfort. We strive to maintain a clean and welcoming environment for all our guests. Additionally, while construction can sometimes be ongoing, we aim to provide prior notice when possible. Your comments will be reviewed to improve guest experiences. We appreciate your input and hope to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.