This profile has been claimed by the business owner or representative.
Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no room said their house keepers dad got into an accident didn’t clean our room and left said hotels.com kept filing their hotels and wouldn’t stop refused to accommodate and put us in another room we even offered to sleep on the floor being it was so late but they told us he couldn’t put us in any other room told us we had to call customer service to find out what to do and sent us with no where to go hours away from home
Business response:
Dear Breanna, We are genuinely sorry for the distressing experience you encountered and for the lack of support you received during such a challenging situation. This is not the level of care and hospitality we strive for in our guest experience, and we regret the frustration and difficulty you encountered. Regardless of the circumstances, we should have handled the situation with much greater empathy and assistance. Please be assured that your feedback has been shared with our team, allowing us to work on improving both our... read more
They charge for linen now even though it’s a hotel, never heard of that, breakfast is supposed to be included but no breakfast was made the next morning so definitely misleading and place is not dirty per se but not clean either just below average, I wouldn’t stay again here
Business response:
Dear David, Thank you for sharing your candid observations and for highlighting areas where we can improve. We regret that the recent linen fee and the lack of morning service did not meet your expectations. Upholding a high level of cleanliness is essential, and we apologize for any shortfalls you experienced. Your comments have been forwarded to the appropriate department for immediate attention. We hope you will reconsider and allow us another chance to demonstrate the quality and care we strive to deliver. It would be ou... read more
This is the only place I have ever stayed at with such a stupid "extra fee". They charge you more when checking in. This was not mentioned on your website. Also there is no free breakfast as your website said which is all falsely advertising, lying to people. I am not happy with everything from here. The check in took 30 mins. The place was stinky. Cops were there arresting somebody as I was trying to check in. The whole place and experience was terrible and I will never stay there again.
Business response:
Dear steven, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay fell short of expectations and regret the frustration caused by the unexpected charges, extended wait time, and overall environment during your arrival. Your feedback is invaluable and will be shared with the relevant teams to help us identify areas for improvement. We understand your disappointment and hope for the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
Website states grab and go breakfast, upon arrival they have discontinued that and coffee service. Carpets on each floor are very dirty and horrible smell. The door to the lobby to check in was locked and needed a key card to enter, when you havent even checked in to get one yet. Very loud in the halls all day and night, as well as very uncaring staff. They will also upcharge you on everything, including utensils, plates etc. No soap, shampoo nor conditioner provided
Business response:
Dear Stephen, Thank you for sharing your detailed feedback. We regret that your stay did not reflect the quality and comfort we strive to provide. It is disappointing to learn that several aspects of your experience, including amenities and guest services, did not meet your expectations. We take your comments seriously and will consider them carefully to enhance the overall environment and guest satisfaction. We value your input and look forward to the opportunity to welcome you back for a more positive experience. Sincerely... read more
Do not come here! We went to check in for a weekend and upon receiving our key and he
Business response:
Dear Katelyn, We are truly sorry your experience was cut short and fell far below expectations. We understand how frustrating it must have been to arrive for a weekend stay and not feel confident continuing your visit. While there are occasional challenges, your feedback is important and helps us understand where guest experiences need more attention. We sincerely apologize for the inconvenience and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Staff was rude and upon arriving we were told they no longer offer free breakfast.
Business response:
Dear Guest, Thank you for sharing your concerns. We apologize that your experience with our team did not reflect the courteous service we strive to provide. Regarding the breakfast, we understand this change may have been disappointing, and we regret any inconvenience caused. Our goal is always to ensure our guests feel welcomed and valued throughout their stay. Your feedback is essential and will be shared with our team to support ongoing improvements. We appreciate you bringing this to our attention and hope to have the op... read more
Guys said it was dirty. checked out after 1st night
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize that your stay fell short of your expectations. Maintaining a clean and welcoming environment is paramount; we regret that the accommodations did not reflect this. Your feedback is essential in helping us enhance our service and facilities. We appreciate you bringing this to our attention and hope you consider giving us another chance to deliver a more positive and comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.