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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From delayed check-in through cockroaches in room and onward to fire alarms going off, this stay was awful.
Business response:
Dear Guest, We’re truly sorry to hear about your experience. A smooth check-in, a clean and comfortable room, and a peaceful stay are all things we strive to provide, and it’s disappointing that we fell short. Your concerns are being taken seriously, and we will address them with our team to ensure improvements. We appreciate your feedback and regret that your stay was not what it should have been. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Be warned This was one of the most disgusting hotels I’ve ever seen Dirty, dated, smelly Just aewful
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. Maintaining an immaculate and welcoming environment is taken seriously, and we apologize for any shortcomings during your stay. Your feedback is important to us, and we are reviewing these concerns with our housekeeping team to ensure such lapses are not repeated. We appreciate the opportunity to serve you and hope to welcome you back in the future and give you the seamless visit you deserve.Sincerely,Hotel Management
I made reservation very last minute but I called before and after making this reservation to make sure there was no problem when I got to the hotel the lady said they had nothing available. I told her I had a baby in the car and explained how many times I called how was that even posible after giving me the response it’s not our fault it’s the people who answer the phone “they over book us” she finally found a room which was accessible which I didn’t mind imagine 11 pm what else could I find. The room was okay but no lights ... read more
Business response:
Dear Amaylin, We apologize for the challenges you faced during your stay. We understand how stressful it must have been to encounter issues with your reservation. We regret the miscommunication you experienced and will review this internally to prevent a recurrence. Additionally, we regret that your request for a crib was not fulfilled and that your room had some maintenance oversights. These matters do not represent the standards we aim to provide, and we will surely address them with the appropriate individuals to ensure a... read more
The carpets in the hallway were horribly filthy. The room floor was so sticky you couldn’t even walk. The smell of marijuana was so pungent in the hallways it was nauseating, even though the facility was suppose to be smoke-free. HORRIBLE STAY!!
Business response:
Dear Richard,Thank you for sharing your experience. It is disappointing to hear that cleanliness and odor issues affected your stay. Maintaining a comfortable and well-kept environment is a priority, and feedback like yours is taken seriously. Your concerns will be addressed to ensure better conditions for future guests. We regret that your stay did not meet expectations and appreciate your input.Sincerely,Hotel Management
The floors were clean and the bed was comfortable
Business response:
Dear Cheryl,Thank you for your feedback. We are glad you found the floors clean and the bed comfortable during your stay at Extended Stay America. We strive to enhance every guest’s experience, and your comments help us improve. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.