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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very rude, except for the maintenance guy who let me in after hours. While I understand hotels have their policies in place for a reason I was there in town for a wedding and I was asking for at least 10 minutes of an earlier check-in time and I was just met with so much rude attitude.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that your interaction did not reflect the welcoming and respectful service we aim to provide, and we understand how frustrating this must have been, especially while attending an important event. We do appreciate your recognizing the assistance provided by our team member. While arrival times are guided by established procedures, your feedback highlights the need for better communication and consistency in service. Please be assured that your comments ... read more
Horrible dirty
Business response:
Dear Guest, We sincerely apologize for the dirty conditions you encountered during your stay. This is far below the standards we strive to maintain, and we take such concerns very seriously. Please be assured that your comments will be shared with our housekeeping team to prevent recurrence. Guest cleanliness, comfort, and satisfaction are our top priorities, and we deeply regret that we fell short during your visit. We truly value your feedback and hope you will give us another opportunity to welcome you back. Sincerely, Ho... read more
The power kept going out all night and when we asked what do we do about or if they could fix it they said nothing and we would to just keep flicking the breaker on and off
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the electrical issue during your stay and understand how frustrating it must have been to deal with repeated power interruptions throughout the night. We also regret that the assistance you received did not fully resolve the situation at the time. Providing a comfortable and reliable environment for our guests is very important to us, and we will share your feedback with our team so we can review the concern and work to ... read more
Worn out dump. Tear down, start over. Staff just barely doing the basics.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations and regret that the condition of the property and service left you with a negative impression. This is certainly not the experience we strive to provide our guests. Your comments have been shared with our team so we can review the concerns and continue improving our facilities and service standards. We appreciate you bringing this to our attention and hope you will consider giving us another oppor... read more
The floor was so sticky it sounded like the soles of my shoes were going to rip off. Not sticky enough to trap the roaches though! The first 2 floors smelled like a nursing home, the top 2 floors smelled like a factory for Goya foods. Was fairly quiet and the bathroom was clean though. Pimple patches stuck to the wall were a nice artful touch.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments regarding the peaceful atmosphere and the condition of the restroom. However, we sincerely apologize for the concerns you encountered with overall upkeep and odors throughout the property. This is not the standard we aim to provide, and your observations have been shared with our housekeeping and maintenance teams for immediate review. We value your input, as it helps us improve the guest experience. We hope you will consider giving... read more
( STORY
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your remarks. We hope to have another opportunity to provide you with the outstanding hospitality you deserve every time you are our guest. Sincerely, Hotel Management
The most disgusting place I have ever stayed.
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The first room we were given and walked to and opened with our key card was occupied. A woman came to the door as we were going to walk in to tell us that she lived there and had since April 2025. This was room#122. Someone might want to take a look at that room as it appears she is a hoarder. It was filthy. Then we were give a room on the second floor. There was a dirty washcloth laying on top of the phone and after being in the room for about an hour we killed three baby cockroaches. Someone might want to consider getting ... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We sincerely apologize for the unacceptable issues you encountered in both rooms you visited. This is far below the standards we strive to maintain. Providing a comfortable and safe environment is always our priority, and we take it seriously. Your comments have been shared with our housekeeping and maintenance teams, and we will be reviewing these immediately to ensure the problems are addressed. We value your patience and hope to ser... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,935 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.