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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a very disappointing experience. They assigned me a room that was already occupied by someone else. Fortunately, no one was in there at the time. I arrived right at 10 PM, just as the place was closing, and the staff was unwilling to assist me. Overall, the service was terrible.
Pesime service by hotels and the property First hotel close the front desk and nobody guve your room
They gave me a key for a room which was booked by someone who was already in the room before as we go to the room use a key open it the guy who was in their come towards as running in anger saying who the hell are you come in my room then we Explain the issue apologize go back to over the phone explaining the issue to re assign as another room the whole process is mess to be frank
Business response:
Dear Dula, Thank you for bringing this experience to our attention. We deeply regret the confusion and distress caused during your check-in. Such incidents are not reflective of the standards we strive to uphold, and we sincerely apologize for the disruption you encountered. Your feedback is being taken seriously and will be used to help refine our procedures to prevent similar occurrences. Providing guests with a seamless and secure stay is our priority, and we are committed to making meaningful improvements. We appreciate ... read more
Unacceptable This was terrible, they would not accept two separate forms of identification, I had my social security card and many other forms Of identification, I was able to fly without issue with my forms of identification but the hotel wouldn’t take it? I also took an Lyft ride to this hotel and was stuck walking away when they told me I couldn’t check in with my VALID IDENTIFICATION. Even the first hotel I went to after had no problem taking my id. Terrible experience.
Business response:
Dear Andrew, Thank you for reviewing yourstay. We are sorry for the difficulties you encountered upon arrival. We understand how frustrating it must have felt to be unable to check in, especially after traveling to the hotel. At the same time, we follow specific policies to ensure consistency and safety for all guests. A government-issued valid photo ID is required for check-in, and we recognize how disappointing it can be when expectations don’t align. Your comments are important and shared with the appropriate team members... read more
Terrible Web site stated free breakfast, there was no breakfast. Bed sheets were damp and smelly, WiFi password wouldn’t work, access in and out of building didn’t work, had to have my wife come down from room to let me back in lobby. Gross stuff dripping down walls. Only 1 little bar of soap in bathroom we used for hand washing, so no soap for shower. People in and outside hotel clearly on drugs and causing a scene. No tv guide. Terribly stained carpets and garbage in the hall leading to room. Elevator stunk like urine. Nee... read more
Business response:
Dear Phylicia, We are genuinely sorry for the issues you faced during your stay. What you described does not reflect the standards we are committed to providing. We understand how difficult this was, especially with your wife’s pregnancy and the effort involved in settling in. We apologize for the confusion regarding breakfast. A complimentary grab-and-go option is available, and we regret this was not communicated. Although we regret the disappointment with the lack of amenities such as soap, please know these items can be ... read more
Horrible place. Will never stay at thos chain of hoyels again. Dorty de graded rooms and furniture. Unsage conditions woth no staff on dity after hours. Thos hoyel should be inspected for safety by the police and fire marshall
Business response:
Dear Carmen, Thank you for sharing your concerns. We are truly sorry your experience fell short of expectations. Cleanliness and maintenance are fundamental, and your comments about the condition of the room and furnishings will be addressed with urgency by our team. Regarding after-hours presence, we understand how important it is to feel supported at all times and will review our coverage to ensure availability. We do work closely with local law enforcement and take guest well-being seriously. Your feedback is appreciated,... read more
Would not recommend staying here. The gentleman working at the front desk was very unaccommodating. We were charged $1.75 for the linen be changed and they never were changed during our one day stay. When I asked him to explain why I was getting charged that even though the linen would not be changed in the time I was there he could not explain it.
Business response:
Dear Brittney, We’re sorry to hear that your experience did not meet expectations and regret the confusion regarding the linen charge. Clear communication and helpful service are priorities for us, and we apologize if that was not reflected during your stay. Your feedback has been shared with the team for follow-up to prevent similar concerns in the future. Thank you for bringing this to our attention. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.