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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and bright room. Strong smell of cleaning products throughout building and room. Light sensor activated a bright light over the bed every time we moved in the bed. This disrupted our sleep.
Business response:
Dear Allan, Thank you for sharing your experience. We're glad you found the room clean and bright, as maintaining a fresh environment is one of our top priorities. However, we understand that the scent of cleaning products and the sensor affected your comfort. Your feedback is valuable, and we will review these concerns to see how we can enhance the guest experience. If you choose to stay with us again, we would welcome the opportunity to give you the flawless visit you deserve. We appreciate your input and hope to have you ... read more
My visit was very disappointing. I had called to confirm check in which is supposedly at 3pm. We were told by the front desk our room was not ready and would not be ready for 3pm arrival. I called at 2:40pm. Considering I was in town for a wake. We went ahead to the wake without further delay. We get to the facility to be told our reservation was no longer since the "system" overbooked. I was extremely upset. Condidering it was a long emotional and tiring day. I explained I had paid for a double queen room and was advised ea... read more
Business response:
Dear Andrea, Thank you for staying with us and for sharing your comments. We are very disappointed to read about the issues you encountered, especially during such a difficult time. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We always aim to provide a seamless and pest-free experience, and your feedback is taken seriously. We will thoroughly discuss your concerns with our team and work to prevent similar issues from happening again. We hope you will stay with us again for a much... read more
A lot of money for basically a self serv hotel. Frumpy and just a place milking the assets. Cheap towels, bare bones room. Place of last resort to stay. Over $700 for 2 nights stay: pathetic.
Business response:
Dear Chuck, We regret that your stay was far from the experience you should always expect from us. We always aim to provide a comfortable experience at reasonable rates, and we’re sorry if the accommodations feel lacking. While our setup is designed for convenience, we understand that every guest has different preferences, and your feedback helps us improve. We continually assess ways to enhance the guest satisfaction. We appreciate your perspective and hope you might consider giving us another chance in the future for a mor... read more
The property was overbooked. I was canceled without notification.
Business response:
Dear Kindralynn, We sincerely regret the inconvenience you experienced due to the overbooking situation. We understand how frustrating it must have been to have your reservation unexpectedly canceled, especially without prior notice. Providing a seamless experience is essential, and we apologize for the miscommunication. Your feedback is valuable, and we will review our processes to prevent similar issues in the future. We truly appreciate your patience and hope for the opportunity to welcome you in the future for a much-imp... read more
We thought the place was more like a run down appartment. Dogs barking, could hear people walking around, bed was not very comfortable, had a musty smell to it. We made the best of it for 1 night and 1 night only.
Business response:
Dear Timothy, Thank you for sharing your feedback. We regret that your stay did not meet expectations and understand how these concerns impacted your experience. Providing a comfortable and welcoming environment is vital to us, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we work to enhance the overall guest experience. We hope to serve you better in the future.Sincerely,Hotel Management
I made reservations had confirmation #. When I arrived there no rooms. The computer system was having issues. Very poorly managed! Again the reason there should not be 2nd parties envolved. While traveling I wanted to call the actual location no # available. This would have saved many issues.
Business response:
Dear Michael, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to arrive without a room due to system issues. While technical difficulties occasionally occur, we regret that this impacted your plans. We also acknowledge your concerns about third-party bookings and the challenge of reaching the location directly. Your feedback is essential, and we will review these matters with our team to improve communication and reservation processes. Provid... read more
Fair We had no pillows the first night, have us blankets to use as pillows. Finally got pillows the next night after asking again, we got 3, there were 3 of us so would have preferred 6 (2 each), but better than nothing. Phone didn't work, was told they would get replaced but never did. Mo wastebasket. Small kitchen area but no utensils or pans to use stove burners, no plates or cups, no coffee maker.
Business response:
Dear Greg, Thank you for being our guest. We regret the inconvenience you encountered and appreciate your patience. At Extended Stay America, essential kitchen items are available upon request at the front desk, and we apologize if this was not communicated clearly. Your feedback is valuable, and we will address these concerns to improve our service. We hope to welcome you back for a better stay. Sincerely,Hotel Management
Dirty hotel could not stay had to leave
Business response:
Dear Richard, We’re sorry your experience did not meet your expectations. Cleanliness is a top priority, and we sincerely regret that your stay was impacted. Your comments are valuable to us, and we will review them with our team to ensure we provide the best possible environment for all guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.