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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarms going off all night, elevator stopped working had elderly disabled h wheelchair bound stuck on 4th floor. Not willing to make any compensation for missed travel deadline. AC didn’t work in room. Will not stay again at this location or recommend
Business response:
Dear Guest, Thank you for sharing your experience. We are truly concerned about the impression this visit left with you, and we regret that your stay fell short of your expectations. The conditions you described do not represent the quality or care we strive to uphold, and your comments will be taken seriously by our team. We appreciate you taking the time to provide these details, as they highlight areas that need immediate attention. Your feedback is valued, and we hope there will be an opportunity in the future to provide... read more
There was rust and mold on the fridge and dirty socks , the room reekd of something undefined and cheap cleaner and made my eyes water. Asking to move because I couldn't breathe made the attendant subversive and passive aggressive. Lots of transient people hanging around. No accommodations can be made with the attendant and trying to work thru the app while on premises was frustrating. Will look elsewhere because not considering staying again, ever. Mostly the attitude of the front desk and lack of consideration or convenien... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations, as providing a comfortable room and attentive service are essential for a pleasant stay, and we sincerely apologize for the discomfort you experienced. Please know that we are taking immediate action to address these issues with both housekeeping and maintenance to ensure this doesn’t happen again. Additionally, your comments will be shared with the team to reinforce respectful service and attentive communica... read more
No amenities and above all asked for a handicapped room-none available! Desk clerk laughed that we wanted a handicapped room. All were full! Shoved us on the third floor end of hall. I’m using a walker. Didn’t think it was funny! Not recommending for anyone! Terrrisble stay!
Business response:
Dear Guest, We appreciate your sharing your experience and understand how important courtesy and support are when assistance is needed. It is disappointing that interactions did not feel welcoming or helpful, and we sincerely apologize for the inconvenience caused. Your comments will be shared with the team to reinforce respectful service and attentive communication. We value feedback that helps us improve and would welcome the opportunity to provide a more positive experience during a future visit. Sincerely, Hotel Manageme... read more
Worst place ever!! We didn’t even stay once we saw the room
Business response:
Dear Guest, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Very disappointed in the hospitality here the staff Nd housekeeping are
This “hotel” is disgusting. We had to go through four different rooms to find a room that wasn’t smoky dirty. The door shut the beds made. This hotel is complete trash. I would not recommend anyone stay at it. Staff was just as bad and didn’t care that the rooms were disgusting and not clean.
Business response:
Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the st... read more
The staff was very nice. The place was horrible though. The room was dingy and super outdated. It just gave me a bad vibe. Couldn’t sleep the night.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We are glad our team’s kindness stood out during your visit. We always strive to maintain a welcoming and comfortable environment, and your feedback about the room’s condition will help us make improvements. We appreciate your honesty and hope you will consider giving us another opportunity to provide a much better experience. Sincerely, Hotel Management
Went to front desk for a plunger and told me one isnt available. They gave me a 2ft long snake. Smh
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,935 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.