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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and quiet. However, there were no plates or utensils or clothes hangers. No big deal, because I only stayed one night and maybe they would have been provided had I asked, but for an extended stay, I expected them to be standard.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you enjoyed our accommodations. However, we regret that you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Thank you for the nice wonderful rating, and we hope to see you again soon. Sincerely, Hotel Management
LACK OF DOMESTIC UTENSILS, AND APPLIANCES SUPPLIED TO UNIT
Business response:
Thank you for your review. We are sorry for your disappointment with the lack of some amenities in your room. We would like to inform you that in-room amenities like kitchenware are available at the front desk and are complimentary. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
no lounge chairs, smallish room, nice and clean and the front desk staff were pleasant
Business response:
Thank you for staying with us at our hotel. We are glad you loved our friendly front desk staff and well-kept property. However, we are sorry for not meeting some of your expectations. Please come back and see us again! Sincerely, Hotel Management
Nice place, relaxing , calm and quiet Would come here again
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere, which made your stay a relaxing one and that you returned feeling rejuvenated. We thank you once again for being our guest and look forward to hosting you soon. Sincerely, Hotel Management
The staff at check-in were very helpful, but the staff in the evening were indifferent to problems with the cleanliness of the room, the smoke smell in a non-smoking room, and items that were missing from the room when we reported them upon arrival. The kitchen was mostly clean, but the refrigerator had obvious pieces of food left inside.
Business response:
Thank you for being ou guest. We apologize for the odor and cleanliness issues you encountered in your suite. We will share your concerns with our housekeeping team to ensure a better experience going forward. We are also sorry this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. On a positive note, we are happy you liked our front-desk staff. We hope you will give us a chance to provide you with the flawless stay you deserve on a fut... read more
Jen and Maria were great. They were extremely helpful and patient.
Business response:
Thank you for your detailed review and perfect rating! It is great to see your comments specific to our staff members. Jen and Maria are definitely favorites of our guests, and we will make sure to recognize their efforts as well. Thank you again for your nice comments. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The staff was friendly and helpful. The room wss clean and i had a nice view of the pool.
Business response:
Kevin, thank you for your excellent review of Extended Stay America. It is great to know we could impress you with our cleanliness and friendly service. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Parking The parking situation is horrid we had a Room in the back of the building husband is handicap and we had to park in the front near office because there were no parking spaces
Business response:
Sheila, thank you for being our guest. We regret the difficulties you and your husband faced in our parking. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,566 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.