Extended Stay America - Clearwater - Carillon Park

Business response:

Rose, thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are happy you enjoyed your stay at our hotel. We are also glad you liked our spotless property and our convenient location. We also appreciate you mentioning our staff member Kim and will be sure to share your comments with her. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues you experienced at our property. We have alerted our engineering team, and we are fixing the problem. Again, we are terribly sorry about this, and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Business response:

Mark, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Your concern regarding the towels ill be shared with the appropriate team so that they can take the necessary steps to ensure better experiences for our guests. Kindly note... read more