Extended Stay America - Clearwater - Carillon Park

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for the excellent feedback about your experience here at Extended Stay America. It was a pleasure knowing the service provided by Jen was the highlight of your stay, and that her quick service showed how much we care about our guests. Special thanks on behalf of her for highlighting her efforts. Thank you once more for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great service. However, we regret we only had limited channels to offer, and for the issues, you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope to host you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you enjoyed our accommodations. However, we regret that you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Thank you for the nice wonderful rating, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for your disappointment with the lack of some amenities in your room. We would like to inform you that in-room amenities like kitchenware are available at the front desk and are complimentary. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at our hotel. We are glad you loved our friendly front desk staff and well-kept property. However, we are sorry for not meeting some of your expectations. Please come back and see us again! Sincerely, Hotel Management 

Business response:

Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere, which made your stay a relaxing one and that you returned feeling rejuvenated. We thank you once again for being our guest and look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for being ou guest. We apologize for the odor and cleanliness issues you encountered in your suite. We will share your concerns with our housekeeping team to ensure a better experience going forward. We are also sorry this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. On a positive note, we are happy you liked our front-desk staff. We hope you will give us a chance to provide you with the flawless stay you deserve on a fut... read more