Extended Stay America - Clearwater - Carillon Park

Business response:

Thank you for taking the time to evaluate your stay and for sharing your feedback. We are sorry for the service issues you experienced during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We also apologize for the inconvenience you experienced due to other guests at our hotel. We hope you will give us another opportunity to provide you with the excellent experience you deserved this visi... read more

Business response:

Thank you so much for this awesome review and for mentioning us as a great value for money. We are thrilled to read that you and your friends had a fantastic stay at Extended Stay America - Clearwater - Carillon Park. We appreciate your nice comments about our convenient location, clean rooms, and efficient service. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, General Manager 

Business response:

Thank you for taking the time to review your stay at Extended Stay America - Clearwater - Carillon Park. We are delighted you enjoyed your stay and appreciate your kind compliments about our staff. We will be sure to share your review with them as they will be so pleased. We appreciate your business and look forward to welcoming you back at our hotel. Sincerely, General Manager 

Business response:

It's nice to see your overall stay with us was comfortable. We work hard to meet the expectations of our guests, so we apologize for falling short in your case. We hope you will give us another opportunity to welcome you back for the perfect stay you should have had this time! Sincerely, General Manager 

Business response:

Thank you for staying with us and for the feedback. We are glad to see you had an overall good stay, but we apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again. Sincerely, General Manager 

Business response:

Thank you for your review of our hotel. Although you liked the value we offer, we apologize for the maintenance issue you experienced with your bathroom and for the inconvenience it caused. Our team is working to correct the problem. Thank you for your business, and we hope to have the opportunity of welcoming you as our guest again. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at our hotel. Please accept our apologies for the housekeeping issues in your suite. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thank you once again, we sincerely hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful ratings! Every team member here at Extended Stay America - Clearwater - Carillon Park works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short this time. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager