Extended Stay America - Clearwater - Carillon Park

Business response:

Thank you for staying with us and for the feedback. We are glad to see you had an overall good stay, but we apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again. Sincerely, General Manager 

Business response:

Thank you for your review of our hotel. Although you liked the value we offer, we apologize for the maintenance issue you experienced with your bathroom and for the inconvenience it caused. Our team is working to correct the problem. Thank you for your business, and we hope to have the opportunity of welcoming you as our guest again. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at our hotel. Please accept our apologies for the housekeeping issues in your suite. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thank you once again, we sincerely hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for being our guest and for your wonderful ratings! Every team member here at Extended Stay America - Clearwater - Carillon Park works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short this time. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. It was our pleasure hosting you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay at our hotel. We are happy that you liked your well-kept accommodation and the breakfast we served. Although we are glad our staff was to your liking, we are sorry for the isolated incident you described and the inconvenience it caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We are also disappointed that our dishware policy was not communicated to you during the check-in process. We do our best to share all of the infor... read more

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - Clearwater - Carillon Park. It is wonderful to read you not only enjoyed our convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. We hope you enjoyed the game. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was great to have you here, and we hope you will give us a second chance for a better stay. Sincerely, General Manager