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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looked like an oil repair shop! There were so many stains on the ground. Would not have taken my shoes off. The beds looked like they were metal cots. We asked for non smoking. We talked about leaving our clothes in the car so they wouldn’t stink at our work conference because so much smoke. Went to ask to change our room. The person in front of us was telling the clerk someone was living in the room they were just given. He was going to go look because no one was supposed to be in there. Which means it was a homeless per... read more
Business response:
Dear Jeffrey, We’re sorry to hear that your visit was far from the experience we aim to deliver. We understand how frustrating the room conditions may have made you feel, and even more so for failing to accommodate you in another room. Our hotel follows strict standards when it comes to maintaining a clean and smoke-free environment, and your comments are taken seriously. While we cannot change what transpired, we will ensure these matters are addressed appropriately. We appreciate your input and hope for the opportunity to ... read more
Rooms smelled like smoke/dirty/a/c barely worked/unsafe
Business response:
Dear Stacie, Thank you for bringing these concerns to our attention. We understand how important a fresh, clean, and comfortable environment is, and we regret that your experience did not reflect the standards we aim to provide. Guest comfort and safety are one of our priorities, and we take concerns like these seriously. Our team is continually working to improve the guest experience, and your input helps us focus on the areas that need attention. We hope you’ll consider giving us another opportunity to regain your trust an... read more
omg , Carpet was torn and stained , bathtub faucet leaked , fan spayed water and dirt out of it , phone did NOT work , check in guy would not talk to me , breakfast is NOT a granola bar and coffee , pool was filled with leaves and shingles and much more , Wayne
Business response:
Dear Wayne, We sincerely regret the issues you encountered during your stay and understand how frustrating this must have been. Our team strives to make sure each guest has a pleasant stay, so we apologize for failing to resolve your concerns while you were here. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can restore your trust and show you the impeccable experience you deserve.Sincerely,Hotel Management
This place is horrible! I got bit by bugs. The carpets were soiled. I had bugs in my food even! And all over the shower. I still have not received a return call from the manager or my money back! Stay away!!
Business response:
Dear William, We are deeply sorry for the distressing experience you had and understand how frustrating this must have been. Cleanliness and guest comfort are our top priorities, and we sincerely regret that we did not meet those standards during your stay. Your concerns about the condition of the room and lack of response from management are being taken seriously, and we will address them promptly. We appreciate your feedback as it helps us improve, and we regret any inconvenience this caused you. We hope to have the opport... read more
Overbooked - turned away without a room What stay?? The hotel was overbooked and they turned us away. I had nowhere to on a Friday night and had to scramble to find other accommodations. This is the last time I use Hotels.com.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced during this visit. We understand how stressful it must have been to arrive and not receive a room, especially on a busy night. While we cannot speak on behalf of third-party booking sites, we regret that this situation impacted your plans. Your feedback is important, and we will review this situation to see how we can prevent similar issues in the future. We truly appreciate your patience and hope for an opportunity to provide you with a... read more
The property had a great deal of construction going on, which was not indicated on their website. It was noisy, dirty, and a worker said that there were nails in the parking lot. I went to the front desk and requested a refund. Had to find another place to stay on short notice.
Business response:
Dear Kristy, We sincerely apologize for the inconvenience caused by the ongoing construction. We understand how frustrating it must have been to experience unexpected noise and disruptions. While these improvements are meant to enhance our property for future guests, we regret that they affected your stay. Your concerns about cleanliness and safety are important, and we will ensure our team remains attentive to these matters. We also regret any miscommunication regarding the construction and appreciate your valuable feedback... read more
The worst place I have ever stayed, please don't waste your money, I stayed there the 3rd to the 10th of this February, first off the customer service was absolutely horrible, the fridge in my room was going out and was so loud you couldn't even sleep at night, the carpet was so gross you didn't want to walk on it without shoes on, there was black mold around the bathtub, there were cockroches all over the place, ithe place stunk so bad you couldnt stand it t looked like the place hasn't been cleaned for a long time there wa... read more
Business response:
Dear Casey, We sincerely regret that your stay was disappointing and apologize for the challenges you encountered. Guest comfort and cleanliness are top priorities, and it is concerning to hear that we fell short. Your feedback regarding maintenance and service is being taken seriously, and we will ensure these matters are addressed with our team. We understand how frustrating it must have been not to receive the assistance you needed, and we regret any inconvenience this caused. While we cannot change your experience, we ar... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 3.1 star rating with 2,567 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.