Extended Stay America - Cleveland - Airport - North Olmsted

Mark 

on Expedia

7 months ago

Unprofessional and lack of customer service 

Mark 

on Expedia

7 months ago

Staff are not professional and do not understand the concept of customer service. 

Hazvineyi 

on Expedia

7 months ago

It was okay 

Michael 

on Expedia

8 months ago

Lobby and elevator appeared old and dirty. Room smelled like bleach. Elevator bell kept ringing over and over again all night, every few seconds. Shady characters smoking right outside front entrance every time I came or left the hotel. 

Prasad 

on Expedia

8 months ago

Nice 

Lorre 

on Expedia

8 months ago

I checked in at 3pm ish and checked back out at 5pm ish ( had an emergency and had to leave) but they still charged me the whole entire stay for the night Even though I was only there for two hours, absolutely effing ridiculous!! Apparently they had said, said that they had to pay and have the cleaning people clean the room. I was there for 2 hours and used the TV, Toilet and the chair. Never even unpacked anything was on my phone dealing with a serious family matter at the time. Like I said effing ridiculous!! They could’ve... read more

Darian 

on Expedia

8 months ago

The entire hotel is dirty and SMELLS awful. There’s trash all over the floors in the hallways. At check in, the staff member at the desk couldn’t even make eye contact or speak clearly enough to form a full sentence like she was high. I wouldn’t recommend this place to anyone at all.