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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Any feedback as to why you issued us such a low score is appreciated! We appreciate all feedback to continue to improve.
Lobby and elevator appeared old and dirty. Room smelled like bleach. Elevator bell kept ringing over and over again all night, every few seconds. Shady characters smoking right outside front entrance every time I came or left the hotel.
Business response:
Dear Michael, Thank you for sharing your experience. We apologize for the issues you encountered, including the condition of the lobby, elevator, and noise disruptions. We understand how these factors affected your comfort, and we are addressing them with our team to improve the overall guest experience. Your feedback regarding cleanliness and maintenance is invaluable, and we are working on making improvements. We sincerely hope you will give us another opportunity to provide you with a more pleasant stay in the future.Sinc... read more
Nice
Business response:
Dear Prasad,Thank you for your feedback. We are pleased to know that you found aspects of your stay to be enjoyable. Your thoughts are important to us, and we would love the chance to make your next visit even more satisfying. Please feel free to share any specific suggestions you may have for improvement. We hope to have another chance to provide you with a seamless experience.Sincerely,Hotel Management
I checked in at 3pm ish and checked back out at 5pm ish ( had an emergency and had to leave) but they still charged me the whole entire stay for the night Even though I was only there for two hours, absolutely effing ridiculous!! Apparently they had said, said that they had to pay and have the cleaning people clean the room. I was there for 2 hours and used the TV, Toilet and the chair. Never even unpacked anything was on my phone dealing with a serious family matter at the time. Like I said effing ridiculous!! They could’ve... read more
Business response:
yes, we charged for the one night stay since the guest checked in and stayed for over an hour and the room required house keeping ( the house keepers were done at 5 pm) so there was no chance to re-rent this room due to this fact. We did fully refund the not used day on your reservation. This is stated in the check in policy and signed registration cards upon check in.
The entire hotel is dirty and SMELLS awful. There’s trash all over the floors in the hallways. At check in, the staff member at the desk couldn’t even make eye contact or speak clearly enough to form a full sentence like she was high. I wouldn’t recommend this place to anyone at all.
Business response:
Dear Darian,Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered and for the lack of professionalism you observed at check-in. This does not reflect the standards we strive to maintain, and we are taking immediate steps to address the condition of our common areas and our commitment to attentive, respectful service. Your experience is valuable, and your feedback will help us improve. We hope you will consider giving us another opportunity in the future to p... read more
The person at front desk that checkedvus in was rude and preoccupied with a friend. Also , please add the word "Continental " in Free breakfast. Room was beautiful.
Business response:
Sorry you had a bad experience with an employee. we strive to have everyone's visit perfect. The rude person has been removed from the hotel.
Highly Disappointed Well me and my friends took a 3hr trip to go to the Haunted House Restaurant and go to Huntington Beach. I had reservations for over a month. So when we get to the hotel i am informed that the room had been double booked and there were no more rooms. Tried to give us one bed for 3 people. Absolutely not i love my friends but i we want our own bed. We had to drive an hr and half to find another room. Not a very good experience
Business response:
Dear Heather, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
This " Suite " hotel is more a short term hostel than a hotel. Full time "residents", police at the hotel twice in 48 hours, and more shady stuff in rhe front parking lot. We were looking for a clean and quiet hotel suite. We got the worst.
Business response:
Dear David, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it ... read more
After checking in I got to my room and all looked fine until I went to the bathroom and found an all out mess. It was disgusting. Dirty towels, stuff all over the floor on the toilet. Never had this problem before.
Business response:
Dear Mark,Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered in your bathroom upon check-in. This does not reflect our standards, and we understand how disappointing this experience must have been for you. Your feedback will be addressed with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope you will consider staying with us again so we can provide you with a much better experience.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,603 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.