This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Light was not working rooms was not vacuumed Smelling corridor and room
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We apologize for the condition of your suite and the discomfort you experienced during your visit. The issues with lighting and cleanliness fall short of the standards we work hard to uphold. We also regret that the corridor and room environment were not more welcoming. Your feedback has been shared with the appropriate team to ensure better attention moving forward. We appreciate you bringing this to our attention and hope you will consider giving us a... read more
Price was fairly good. Water was turned off for maintenance one night, ahead of notified. No hot water for shower next morning. No coffee in room. Hair in 2nd shower and hair balls behind kleenex box in same bathroom.
Business response:
Dear Guest, We’re genuinely sorry that your stay didn’t meet your expectations. Providing an exceptional experience is our top priority, and we sincerely apologize for the water and cleanliness issues you encountered. Your feedback is important to us, and we will address it appropriately with our team to ensure this doesn’t happen again. On a positive note, we’re happy to hear you found our pricing reasonable. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our ... read more
Room was large and beds were comfortable but it was kind of dirty. There was a plate in the microwave with old food on it and several scraps on the floor. Fine for the price.
Business response:
Dear Katelyn, Thank you for staying at Extended Stay America. We're glad you found the accommodations spacious and comfortable, though we regret that some aspects did not meet expectations. Guest satisfaction is important to us, and we appreciate your feedback as we continue to improve. We hope to welcome you again for a better experience in the future.Sincerely,Hotel Management
Don’t stay The room was large but housekeeping was minimal. Fridge with old food left, trash in corners, others clothes under furniture. We spoke to front desk on 2 different occasions who advised we would receive a call and refund but nothing happened.
Business response:
Dear Adam, Thank you for sharing your concerns. A clean and well-maintained environment is essential, and we regret that your experience did not reflect our standards. Your comments regarding housekeeping and follow-up communication will be reviewed with the team. We apologize for any inconvenience and appreciate your feedback as we strive to enhance the guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room was clean, but there was garbage and the smell of weed in the hallways. Running in the hallways and slamming doors until 2am. Staff was friendly.
Business response:
Dear Mark, We apologize for the challenges you encountered during your stay, including noise disturbances and issues in the hallways. Providing a peaceful and comfortable environment for our guests is very important to us, and we regret falling short in this regard. While smoking is permitted in designated areas, it should never affect our non-smoking guests, and we sincerely apologize for this disruption. We are addressing these concerns with our team to ensure a better experience moving forward. Your recognition of our sta... read more
Checked in couple of times, each time I have average waiting time of 10 min for receptionist to show up. My first stay was OK in the third floor, the second was terrible with room door issues to open and noise from neighboring rooms and I saw a dog running in the hallway from its owner, it was like a circus.
Business response:
Our front desk staff is helping other guests or assisting in other areas of the hotel. We have a front desk person either at the front desk or within 10 minutes they should be present at the desk. we are a pet friendly hotel in that the pet owners are responsible for leashing and maintaining that leashing for their pet. If the room key card is placed close to credit cards or your cell phone it will be scrambled. Please contact the front desk if any issues arise during your stay so that we may solve them ASAP. TY,
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.