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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel manager said she would give our money back. It’s a domestic violence Hotel the police showed up and there was a lady trying to break in. It was not a safe place for our family.
Rough conditions and very limited breakfast options
I didn't like anything at all
Super Dodgy and Unsafe I wasn't even able to check into this stay. When I arrived, there were police cars responding to some kind of incident. I went inside, but no one was at the front desk - or anywhere and I waited for over a half an hour. There was also a group of people partying in the parking lot. I honestly didn't feel safe, so I left.
Business response:
Dear Brian, We sincerely regret that your visit began under such challenging circumstances. Providing a secure and welcoming environment is our top priority, and it is clear we did not meet those expectations. We take delays in assistance and concerns about the surroundings very seriously and will review them promptly. We understand how disappointing this must have been and apologize for the inconvenience and discomfort caused. Your feedback is invaluable as we strive for meaningful improvements. We hope you will consider gi... read more
Room smelled like smoke and pot. Hallways were sketchy and the beds were so uncomfortable that we left a night early so we could get sleep. People were smoking near every entrance and the hallways were dim. Whole places smelled.
Business response:
Dear Shawn, Thank you for sharing your experience with us. We sincerely regret that your visit did not meet your expectations. Please accept our apologies for the disruption caused by the smoke and for any discomfort you experienced with the accommodations. Ensuring a safe, restful, and welcoming environment for all our guests is always a top priority, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable and will be shared with our team so we can improve in these areas. We are committed... read more
Business response:
Zachary we would love to know why you gave us the rating that you did present to us. We strive for 10's and wish to improve on anything that is not to your liking.
The front desk was not welcoming, and the hotel had a weird smell to it. However the room didnt have the smell. There was tissue laying on the floor by the bed crusty hard stain on the top blanket crumbs on the sheet when they were pulled back and a red stain on the mattress cover that you could see through the sheets. When the front desk was contacted he was not apologetic he said i had to strip the bed bring him the dirty sheets and then i had to make the bed. He was rude and not empathetic toward the situation. While in t... read more
Business response:
Dear Heather, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and lack of courtesy you encountered during your stay. What you described is far from the standard we aim to uphold, and we understand how frustrating and disappointing it must have been. Your concerns have been shared with the appropriate teams to address the service and cleanliness issues. While limitations may arise, we are committed to making meaningful improvements. We hope you will consider giving us another ... read more
Moldy meatdkjuuu The place was covered in mold, mildew and fungi! It damn near tripled in size when my family and I settled in for a day. Told management and they laughed in my face… went to wash laundry and it was even worse !!
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the conditions you described and the distress they caused during your visit. What you encountered does not reflect the standards we aim to uphold. Your concerns have been taken seriously and shared with the appropriate teams for prompt review. Providing a clean, safe, and respectful environment is our top priority, and we regret that your stay did not reflect this commitment. We appreciate you bringing this to our attention and hope to have t... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,603 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.