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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager owner is very hateful and its eextreamly dirty the rooms food on walls and very dusty and has roaches n roadents if u complain they throw u out
Business response:
Dear Guest, We are sorry that your stay did not reflect the standards we aim to uphold. The conditions you described are concerning, and we take such matters seriously. Every guest deserves to feel respected and comfortable, and we regret that this was not the case during your visit. We are committed to providing a clean and welcoming environment, and your comments will be addressed internally to help us improve. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience ... read more
I was suppose to have a non-smoking hotel room. As soon as I open the door, the smoke smell was over whelming. I advised the front desk and they went to the room and applied some deodorizer. I went out to dinner and when I arrived back, the smell was worse. It was so bad it was burning the back of my throat and inside my nose. I could not stay in that room. Hotel was unable to provide any acceptable accommodations. I understand that some guest break the rule of no smoking, but when this happens, rooms need to be cleaned prop... read more
Business response:
Dear Guest, Thank you for sharing your experience. We understand how upsetting it must have been to arrive and find that your room did not meet your expectations of a smoke-free environment. While some guests do not always follow guidelines, ensuring a clean and comfortable space remains our priority. We regret that the measures taken did not fully resolve the issue and that alternative accommodations were unavailable. Your feedback is essential and will help guide how similar situations are managed. We appreciate your comme... read more
Ok but not what they use to be... Most Hotels/Motels that are affordable ($75 to $125 night) have gone down hill in conditions, comfort and "attitudes". The young lady at the front desk was pleasant and helpful, the only real positive I can offer. You could smell smoking through most areas even though it was no-smoking hotel. The place overall is worn-out, needs updating.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the cleanliness and property conditions. Maintaining a fresh, comfortable environment is important to us, and we are actively addressing your concerns with our team to ensure improvements are made. While we strive to provide excellent value at our price point, we understand some aspects fell short of your expectations. Your comments help us identify areas for improvement, and we are committed to enhancing our guest experience. We would love the opportunit... read more
The room that we were in had mold on the tub surround. The bathroom sink stopper was broken so any amount of water in there stayed in the sink. It had a cigarette smell to it but it could have been that our room was by the exit at the side where people do smoke. The staff was very helpful and nice though.
Business response:
Dear Guest, Thank you for staying with us and for reviewing your experience. We are genuinely sorry that your accommodations fell short and that certain conditions in the room affected your comfort. We also understand how the location of your unit may have contributed to an unpleasant experience and appreciate your patience in that regard. It is encouraging to know our team made a positive impression, and we are grateful for your acknowledgment of their efforts. Your feedback is important to us and will be shared internally ... read more
Light was not working rooms was not vacuumed Smelling corridor and room
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We apologize for the condition of your suite and the discomfort you experienced during your visit. The issues with lighting and cleanliness fall short of the standards we work hard to uphold. We also regret that the corridor and room environment were not more welcoming. Your feedback has been shared with the appropriate team to ensure better attention moving forward. We appreciate you bringing this to our attention and hope you will consider giving us a... read more
Price was fairly good. Water was turned off for maintenance one night, ahead of notified. No hot water for shower next morning. No coffee in room. Hair in 2nd shower and hair balls behind kleenex box in same bathroom.
Business response:
Dear Guest, We’re genuinely sorry that your stay didn’t meet your expectations. Providing an exceptional experience is our top priority, and we sincerely apologize for the water and cleanliness issues you encountered. Your feedback is important to us, and we will address it appropriately with our team to ensure this doesn’t happen again. On a positive note, we’re happy to hear you found our pricing reasonable. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our ... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,603 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.