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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super Dodgy and Unsafe I wasn't even able to check into this stay. When I arrived, there were police cars responding to some kind of incident. I went inside, but no one was at the front desk - or anywhere and I waited for over a half an hour. There was also a group of people partying in the parking lot. I honestly didn't feel safe, so I left.
Business response:
Dear Brian, We sincerely regret that your visit began under such challenging circumstances. Providing a secure and welcoming environment is our top priority, and it is clear we did not meet those expectations. We take delays in assistance and concerns about the surroundings very seriously and will review them promptly. We understand how disappointing this must have been and apologize for the inconvenience and discomfort caused. Your feedback is invaluable as we strive for meaningful improvements. We hope you will consider gi... read more
Room smelled like smoke and pot. Hallways were sketchy and the beds were so uncomfortable that we left a night early so we could get sleep. People were smoking near every entrance and the hallways were dim. Whole places smelled.
Business response:
Dear Shawn, Thank you for sharing your experience with us. We sincerely regret that your visit did not meet your expectations. Please accept our apologies for the disruption caused by the smoke and for any discomfort you experienced with the accommodations. Ensuring a safe, restful, and welcoming environment for all our guests is always a top priority, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable and will be shared with our team so we can improve in these areas. We are committed... read more
Business response:
Zachary we would love to know why you gave us the rating that you did present to us. We strive for 10's and wish to improve on anything that is not to your liking.
The front desk was not welcoming, and the hotel had a weird smell to it. However the room didnt have the smell. There was tissue laying on the floor by the bed crusty hard stain on the top blanket crumbs on the sheet when they were pulled back and a red stain on the mattress cover that you could see through the sheets. When the front desk was contacted he was not apologetic he said i had to strip the bed bring him the dirty sheets and then i had to make the bed. He was rude and not empathetic toward the situation. While in t... read more
Business response:
Dear Heather, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and lack of courtesy you encountered during your stay. What you described is far from the standard we aim to uphold, and we understand how frustrating and disappointing it must have been. Your concerns have been shared with the appropriate teams to address the service and cleanliness issues. While limitations may arise, we are committed to making meaningful improvements. We hope you will consider giving us another ... read more
Moldy meatdkjuuu The place was covered in mold, mildew and fungi! It damn near tripled in size when my family and I settled in for a day. Told management and they laughed in my face… went to wash laundry and it was even worse !!
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the conditions you described and the distress they caused during your visit. What you encountered does not reflect the standards we aim to uphold. Your concerns have been taken seriously and shared with the appropriate teams for prompt review. Providing a clean, safe, and respectful environment is our top priority, and we regret that your stay did not reflect this commitment. We appreciate you bringing this to our attention and hope to have t... read more
The manager owner is very hateful and its eextreamly dirty the rooms food on walls and very dusty and has roaches n roadents if u complain they throw u out
Business response:
Dear Guest, We are sorry that your stay did not reflect the standards we aim to uphold. The conditions you described are concerning, and we take such matters seriously. Every guest deserves to feel respected and comfortable, and we regret that this was not the case during your visit. We are committed to providing a clean and welcoming environment, and your comments will be addressed internally to help us improve. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience ... read more
I was suppose to have a non-smoking hotel room. As soon as I open the door, the smoke smell was over whelming. I advised the front desk and they went to the room and applied some deodorizer. I went out to dinner and when I arrived back, the smell was worse. It was so bad it was burning the back of my throat and inside my nose. I could not stay in that room. Hotel was unable to provide any acceptable accommodations. I understand that some guest break the rule of no smoking, but when this happens, rooms need to be cleaned prop... read more
Business response:
Dear Guest, Thank you for sharing your experience. We understand how upsetting it must have been to arrive and find that your room did not meet your expectations of a smoke-free environment. While some guests do not always follow guidelines, ensuring a clean and comfortable space remains our priority. We regret that the measures taken did not fully resolve the issue and that alternative accommodations were unavailable. Your feedback is essential and will help guide how similar situations are managed. We appreciate your comme... read more
Ok but not what they use to be... Most Hotels/Motels that are affordable ($75 to $125 night) have gone down hill in conditions, comfort and "attitudes". The young lady at the front desk was pleasant and helpful, the only real positive I can offer. You could smell smoking through most areas even though it was no-smoking hotel. The place overall is worn-out, needs updating.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the cleanliness and property conditions. Maintaining a fresh, comfortable environment is important to us, and we are actively addressing your concerns with our team to ensure improvements are made. While we strive to provide excellent value at our price point, we understand some aspects fell short of your expectations. Your comments help us identify areas for improvement, and we are committed to enhancing our guest experience. We would love the opportunit... read more
The room that we were in had mold on the tub surround. The bathroom sink stopper was broken so any amount of water in there stayed in the sink. It had a cigarette smell to it but it could have been that our room was by the exit at the side where people do smoke. The staff was very helpful and nice though.
Business response:
Dear Guest, Thank you for staying with us and for reviewing your experience. We are genuinely sorry that your accommodations fell short and that certain conditions in the room affected your comfort. We also understand how the location of your unit may have contributed to an unpleasant experience and appreciate your patience in that regard. It is encouraging to know our team made a positive impression, and we are grateful for your acknowledgment of their efforts. Your feedback is important to us and will be shared internally ... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,620 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.