Extended Stay America - Cleveland - Airport - North Olmsted

Anonymous 

on Expedia

11 months ago

Just dont pick this one Let me set this for you, we show up and a tornado has caused a power outage for the entire area. They tell me we can't be checked in or anything which I understood. So we canceled and set out to find a new place to stay for our trip. I'm charged a no show fee and it's been 10 days and still the money isn't in my account. It's absolutely ridiculous because no one could reach the manager for me to get a refund. From both hotels.com or guest services through their own hotel chain. I'm in a bind because t... read more

Nancy 

on Expedia

11 months ago

The sheets smelled of body odor and mens cologne, wash rags had brown gunk on them and were refolded on the counter... the bathroom sink drain was totally stopped up, the shower curtain did not reach tub, floor was soaked... several light bulbs were burnt out... floors were sticky... too bad... the guy at the front desk was a perfect employee, the room had no odors and the tv worked well, front desk responded to calls. 

Dawn 

on Expedia

11 months ago

We had three suite rooms. Issues observed among them - tub did not drain well so a short shower ended up standing in 6 inches of water, tub is so uneven it was difficult to stand safely, bathroom sink did not drain, bathroom door was stuck on the floor and mostly open, area behind the door was never being cleaned, at least one king bed was very uncomfortable, others were OK, “breakfast” was not useful, residents smoking outside the entrance, weeds in the beds around the building. Very thankful for the luggage racks, and the ... read more

cristen 

on Expedia

11 months ago

There were different types of hair, including pubic hair and fluid stains on the sheets. Someone shaved in the bathroom and the hair all over was the kicker. Curly hair in the shower and floor dirty. 

Alisa 

on Expedia

11 months ago

Outside not taken care of. Not like a real hotel, half lights in room didn't work. room smelled, window open when we got there. dirty rag in the curtains