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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably won’t stay again. The hotel is very outdated! There was hair in the sink, the sheets were very wrinkled and the desk chair was filthy!
Business response:
Cherese, thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issues you encountered. We have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This hotel has bed bugs we always check the beds every where we go and this place had them. They were small but we didn’t want to take the chance of taking them home with us. Also the young lady behind the front desk was nice but she needs a little one on one about customer service she was a little unprofessional.
Business response:
Dear Britt, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Avoid this roach infested hotel. Avoid!!! Avoid!! Within 15mins of being in my room a huge roach decided to walk around the bathroom. I left immediately. Do not stay. Not clean. You will take extra visitors home with you. Stay elsewhere! No daily housekeeping yet they have stoves in each room = nasty haven for roaches. Ick
Business response:
William, thank you for sharing your experience. We are deeply sorry for the roach in your room. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, but we are working with our pest control provider to ensure procedures are being followed so that no future guests encounter this issue. Once more, we apologize and hope you will visit us again for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Could be better but could be worse Staff was friendly. Room was ok. The microwave wasn’t clean but I had no use for it. The non smoking room smelled of smoke. It earns its 2 stars I guess.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I will never stay again I woke up that morning with bite marks from Bed bugs
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may ... read more
Generally a pretty crummy hotel. Older property, not delabidated, but worn and tired to be modest. Poor service to be polite. One staff person max, never at front desk, and rarely willing to extend themselves. Amenities poor to nonexistent. No house keeping, no breakfast, slow unreliable internet. Kitchen not fully equipped. Loudest, noisiest squealing fan on heater, kept us up all night. Guests were loud, rude, noisy, with kids running and yelling up and down the corridor till 3.00 am one night. Just a poor property, ugly, ... read more
Business response:
Larry, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned departments, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I walked in and waited 10 mins for someone to show up to the front desk. While I was waiting I got 2 bug bites. Don’t stay here. It’s not clean.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.